The Senior Messaging Engineer is responsible for operational support of and project initiatives involving Sidley’s messaging environment. This senior position provides maintenance, support, and enhancements of the messaging systems including Exchange, Outlook, MDM Solutions, Proofpoint, Email archiving, Active Directory & Application Performance Management. Candidates should be team players with excellent communication skills and have the ability to manage a multitude of assignments independently.
Responsibilities
Serve as subject matter expert for email client software such as Microsoft Office 365
Professionally coordinate, collaborate with and assist Customer Support (Tier 1 and Tier 2) personnel with messaging related incidents
Interface and coordinate with third-party software vendors as needed to achieve timely resolution of business impacting problems
Provide recommendations on optimizing the performance of system environment, including security best practices, reconfiguration, maintenance and/or upgrades
Train engineers and support specialist on operating and supporting messaging solutions
Manage mail gateway systems
Adapt communication content, message, and terminology based on audience expressing ideas in a succinct manner using plain language
Monitor and analyze messaging to ensure 99.9% uptime
Document system uptime and usage metrics
Provide 24x7 On-Call support on a rotating basis
Qualifications
To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email staffrecruiting@sidley.com (current employees should contact Human Resources).
Education and/or Experience:
Required:
Bachelor’s degree and/or equivalent combination of education, training and experience
A minimum of 7 years of experience supporting Exchange Messaging
A minimum of 7 years of Tier 3 administration experience in an Enterprise IT environment, having hands on experience administering email, email archiving, mobility, instant messaging and performed operational and break/fix activities
Experience migrating to and supporting Exchange Online & Online Archive
Current administration experience with email systems such as Microsoft Exchange 2016 Microsoft Office 365 and\or Exchange Online including experience migrating to Exchange Online