Are you looking for a new opportunity in a fast paced, growing environment? Venable LLP is seeking an IT Specialist to manage our in-house Brilliance Bar. This position will support the DC office staff by providing hands-on technical support and customer service. Requests will come to the Brilliance Bar in the form of walk-ins, emails or phone calls. The successful candidate must have broad knowledge of the firms systems and applications and be able to assist customers with a variety of issues and requests ranging from software to hardware.
The ideal candidate will be responsible for...
Assisting customers with a variety of skill levels in the use of the firm’s technologies and software, offering hands-on training or demonstrations (e.g. the use of conference room presentation systems, WebEx, EMS, Jabber, remote access).
Delivering first class customer service to all firm personnel, ensuring the best possible experience for each customer.
Managing a pool of equipment and scheduling upgrades and replacement of hardware and telco equipment as needed.
Researching and reviewing new technologies.
The successful candidate will demonstrate...
A minimum of four years’ experience providing level 1 or 2 end-user support in a medium to large sized networked environment. Legal experience preferred.
Experience supporting Cisco phones, HP laptops and desktops, mobile devices, conferencing and collaborations systems, as well as knowledge of remote access tools, Terminal Services and Active Directory Administration.
A strong desire to learn new technologies and skills.
Exceptional customer service skills.
Venable LLP is an American Lawyer Global 100 law firm headquartered in Washington, DC, with offices in California, Delaware, Maryland, New York, and Virginia. Our lawyers and legislative advisors serve domestic and international clients in all areas of corporate and business law, complex litigation, intellectual property, regulatory matters, and government affairs. Additional information can be found at www.Venable.com.
Venable LLP is an Equal Opportunity/Affirmative Action employer, committed to ensuring our workforce reflects America’s diverse population.
If you have a can-do attitude and are looking to be part of a highly motivated team of individuals who are naturally ambitious and driven, we’d love to hear from you. Apply today! https://venable.recruiterbox.com/jobs/fk0m5a5