Wiley Rein LLP has an opening in the Information Services Department for a Desktop Engineer. The Desktop Engineer is responsible for the quality, stability and reliability of the firm’s desktop, laptop and tablet computing environment.
Configure, deploy and maintain the firm’s desktop, laptop and tablet computing environments
Create installation packages for all new installs and upgrades
Test and implement updates to the Windows environment
Integrate, configure and optimize software installations and upgrades
Maintain quarterly update of BIOS, firmware and drivers
Maintain quarterly roll-up of task sequence to include all updates, upgrades, patches and bug fixes deployed
Utilizing SCCM and other utilities, report on the Firm’s workstation fleets including PC specifications, PC usage, deployment success, and software usage/metering
Maintain version control of SCCM Task Sequences
Develop and implement test plans for new software and hardware implementation
Compile and maintain workstation design documentation
Troubleshoot and correct Windows environment flaws and errors
Ensure the reliability and quality of the platform-specific designs through proactive measures
Assist the Technical Support Services Team in resolving escalated workstation issues
Review tickets in the firm’s ticketing system
Create knowledge base articles for Technical Support Services Team to utilize
Work with customers and other IS staff to troubleshoot and resolve endpoint computing issues, both on-network and through remote access
Identify opportunities and implement solutions to improve customer satisfaction with our systems
MINIMUM QUALIFICATIONS REQUIRED:
Education and Experience:
Minimum of 3+ years’ experience in advanced Windows system design and development and deployment experience in a complex, multi-vendor network environment.
Prior experience in a law firm or professional services environment a plus.
Experience working with Active Directory and Group Policies within Windows 10
Hands-on experience in DNS, DHCP and Group Policies
Experience using SCCM for system deployments, updates and upgrades
Experience using SCCM and other packaging tools for application deployment
Experience integrating, configuring and optimizing software applications and Windows Operating System
Strong knowledge of HP and Microsoft hardware
Hands-on experience with a wide variety of desktop applications, Microsoft Office 2016, Outlook 2016,
Document Management Systems, Metadata removal tools, document comparison tools and law-firm specific utilities
Hands-on experience with remote access and mobile computing solutions including Citrix, and Microsoft Direct Access
High school diploma required. College degree preferred.
Excellent organizational, analytical, and project management skills; able to work on multiple projects while meeting deadline demands
Expert skills in problem analysis, and resolution
Strong documentation and writing skills
Advanced capabilities in software testing and documentation
Enjoys working with customers and teammates to solve problems
Ability to handle conflict in a collaborative and professional manner
Excellent customer service skills
Ability to find innovative solutions using the least amount of resources
Highly motivated and able to work well independently or as part of a small team under the pressures of a dynamic and fast paced environment
Demonstrated ability to handle stressful situations
Ability to participate in our after-hours support program
*This description outlines the basic requirements of this position. It is not intended to be a complete description of other requirements which include adherence to Firm policies and procedures as well as Department performance standards.
**Wiley Rein is an Equal Opportunity Employer with a strong commitment to the achievement of excellence, diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
***This Organization Participates in E-Verify. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.
Wiley Rein is a dominant presence in Washington, DC, with more than 240 attorneys and public policy advisors. Our firm has earned international prominence by representing clients in complex, high-stakes regulatory, litigation, and transactional matters. Many of the firm’s attorneys have held high-level positions in the White House, on Capitol Hill, and in federal agencies including the U.S. Depart...ment of Defense, the U.S. Patent and Trademark Office, the Federal Communications Commission, the U.S. Department of State, the U.S. Department of Commerce, the Federal Election Commission, and the U.S. Department of Justice. Many of our attorneys also have active high-level security clearances that allow them to quickly “read in” to matters when there is a need to access classified materials. The Legal Times has noted that the firm “represents as perfect a merging of public policy and corporate America as exists in Washington.”
Wiley Rein operates at the intersection of politics, law, government, business, and technological innovation, representing a wide range of clients—from Fortune 500 corporations to trade associations to individuals—in virtually all industries. We believe delivering consistent and successful results is achieved through building true partnerships with our clients. We do this by understanding the industries and economic climate in which they operate and the current and potential legal issues that impact their business. Most importantly, because Wiley Rein remains a Washington, DC-based firm that largely operates out of a single office, we are able to control costs and billing rates in a manner that is nearly impossible in large, multi-office or multinational law firms.