Venable LLP is seeking an experienced Manager to join the Information Technology team in our Baltimore, MD office. The Technical Operations Manager is responsible for overseeing the System Administration function, which manages the transition of systems and services to the production server computing and network environment, in line with ITIL and/or industry best practices. This manager will participate in and supervise the daily operational tasks of the team responsible for maintaining production services and systems and escalated problems and service requests.
The ideal candidate will be responsible for... • Managing all aspects of the Technical Operations group with a specific focus on team work, service excellence and ownership for transitioning systems and services to production environment. • Working with design and engineering team on projects and participating in setting priorities for transition of services and systems to deliver projects within defined timelines. • Overseeing new service and system transition to production environment and working with the Service Operations Manager to ensure new services are seamlessly transitioned. • Assessing the efficiency of operational processes and remediating, documenting, and implementing them as needed.
The successful candidate will demonstrate... • A minimum of 5 years management experience in an enterprise operations environment. • A minimum of 8 years hands on experience with Windows desktop/server operating systems and technologies including Windows, Active Directory, WINS, DNS, Exchange, VMware and SQL Server. • Experience working in an ITIL environment; ITIL v3 Foundation certification highly preferred. • Experience with Problem and Knowledge management processes. • A high level of experience and support of local area and wide area networks systems and hardware, including switches, routers and firewalls. • Competency in supporting cloud based environments including experience with SSO technologies.
We are seeking candidates interested in working as part of the firm’s management team, focusing on client service; continuous learning, innovation and improvement; collaboration; and building human capital. Apply today!
Venable LLP is an American Lawyer Global 100 law firm headquartered in Washington, DC, with offices in California, Delaware, Maryland, New York, and Virginia. Our lawyers and legislative advisors serve domestic and international clients in all areas of corporate and business law, complex litigation, intellectual property, regulatory matters, and government affairs. Additional information can be found at www.Venable.com.
Venable LLP is an Equal Opportunity/Affirmative Action employer, committed to ensuring our workforce reflects America’s diverse population.