The Information Technology Department of Arnold & Porter Kaye Scholer LLP has an opening for a Desktop Engineer in either the Tallahassee or Washington, DC office. The Engineer is responsible for all aspects of the user computing environment. As part of the desktop engineering team, this engineer is responsible for building, delivery, and maintenance of stable, high performing, and secure desktop images that provide excellent user experiences. This engineer also is responsible for the support of all Firm’s desktop applications, integrations, and the efficient delivery and updates of these applications. This position will report to the Director of Enterprise Applications.
Responsibilities include but are not limited to:
Continuously improves user desktop experiences through OS and application optimizations, automation, and streamlined processes.
Evaluates, deploys, and supports all Firm desktop applications.
Develops seamless integrations among desktop applications.
Performs routine software updates to enhance functionalities and security.
Troubleshoots and resolves escalated desktop application and OS issues.
Builds hardware agnostic image for desktop and laptop computers.
Creates custom group policies and PowerShell scripts for workstations.
Manages application package creations, and deliveries through SCCM.
Maintains workstation security using various technologies such as endpoint protection software, data encryptions, application whitelisting, and others.
Evaluates and recommends desktop, laptop hardware and peripherals.
Performs desktop rollouts and data migrations using OSD task sequences and USMT.
Creates documentation on system designs, procedures, and processes.
Bachelor’s degree in Computer Science or related disciplines. Equivalent experience will be considered.
Minimum of seven years of experience in desktop engineering, application support, and supporting operating systems in a Microsoft Windows enterprise environment.
Minimum of five years of experience in customer support experience supporting a diverse customer base including C-level executives.
Microsoft certifications highly preferred.
Expert knowledge in customizing Windows 7, Windows 10, and image creation.
In-depth knowledge of Active Directory, Group Policy Objects, and PowerShell.
Advanced knowledge with user profile, folder redirection, and Windows registry.
Expert knowledge of Microsoft Office application customizations, and add-ins.
Experience with SCCM, packaging and application deployment in multiple offices.
In-depth knowledge working with browsers (IE, Chrome, Firefox) customizations, security settings, policies, and plug-in.
Experience in legal specific applications a plus – FileSite, Workshare, Payne Form Assistant, Numbering, IntApp, IPro, Litigation Support Software, and others.
Working experience in large scale deployment using technologies including, SCCM task sequences, OSD, USMT, MDT, WDS, App-V and others.
Extensive knowledge in information security including, Sophos/CM endpoint protections, Bitlocker, MBAM, Bit9, Zscaler, Windows security policies, digital certificates, file permission, AD security or other similar products.
Familiarity with VMWare, virtual machines, and Citrix XenApp, and XenDesktop.
Knowledge of general application architectures and SQL a plus.
Solid understanding of networking concepts including, TCP/IP, DNS, firewalls, VPN, load balancing, DHCP, VPN, and PXI Boot.
Proven strong analytical and troubleshooting skills.
Strong customer service skills and customer driven minded.
Detail oriented and have sense of urgency.
Highly motivated self-starter with ability to work effectively, and independently with minimal supervision.
Innovative and creative thinker.
Ability to communicate clearly, and concisely, both verbally and in writing.
Possess strong sense of achievement and willingness to contribute to a dynamic team environment.
Ability to work after-hours or weekends as needed.
Ability to effectively present information, and work with users at all levels in the Firm.
Ability to work additional hours as needed.
Arnold & Porter Kaye Scholer is an equal opportunity and affirmative action employer that does not discriminate on the basis of race, color, creed, religion, national origin, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), age, marital status, sexual orientation, gender, gender identity, gender expression, transgender, disability, medical condition, family leave status, citizenship status, ancestry, genetic information, military or veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Our Firm's equal opportunity policy applies to all employment practices and terms and conditions, including, without limitation, recruitment, employment, assignment, training, compensation, benefits, promotions, disciplinary action and terminations. To achieve our goal of equal opportunity, Arnold & Porter Kaye Scholer maintains an affirmative action plan through which it makes good faith efforts to recruit, hire and advance in employment qualified minorities, females, individuals with disabilities and protected veterans. If you would like more information about your EEO rights as an applicant under the law, please click EEO is the LAW and the Supplement poster.
Arnold & Porter Kaye Scholer LLP is an EO Employer - M/F/Veteran/Disability.
Arnold & Porter Kaye Scholer is a 1,000+ lawyer firm with sophisticated litigation and transactional capabilities, renowned regulatory experience and market-leading multidisciplinary practices in the life sciences and financial services industries. Client-driven and industry focused, our lawyers practice across more than 30 practice areas, including bankruptcy, corporate finance, intellectual prop...erty, litigation, real estate and tax, to help clients with complex needs stay ahead of the global market, anticipate opportunities and address issues that impact the very value of their businesses. Our global reach, experience and deep knowledge allow us to work across geographic, cultural, technological and ideological borders, to offer clients forward-looking, results-oriented solutions that resolve their US, international and cross-border legal needs.