Venable has an opening for a dynamic, customer service oriented professional to join our Information Technology department, based in our Baltimore, Maryland office. The Operations Analyst I will be primarily responsible for handling escalated Tier 2 service requests and incident tickets.
The ideal candidate will be responsible for... •Working closely with the Tier 1 IT teams to facilitate and initiate the incident and problem management processes •Utilizing technical background, expertise and information from knowledge base and known error database to facilitate problem resolution •Learning and understanding the necessary IT administrative and management systems and services required to provide a high level of customer service to end users •Preparing for the transition of production system services by participating in training, reviewing process, procedure and work instruction documentation •Assisting in the lifecycle management and administration of various IT resources and systems
The successful candidate will demonstrate... •A minimum of 2 years supporting Windows desktop/server operating systems and technologies including Windows, Active Directory, WINS, DNS, Exchange, and VMware •Proficiency in Microsoft Office Applications, specifically troubleshooting Outlook performance issues •Experience handling Active Directory administration tasks •Knowledge of file systems and share level permissions on file server directories •Experience with scripting technologies; Powershell experience preferred •Experience troubleshooting Windows Group policy issues at a high level •Technical skills to serve as primary escalation point for handling incidents and service requests related to application, system, storage, operating system and other service related problems •Experience troubleshooting complex desktop operating systems performance issues •Strong client service orientation, follow up and follow through skills •Ability to participate in the on-call rotation for after-hours and weekend support
If you have a can-do attitude and are looking to be part of a highly motivated team of individuals who are naturally ambitious and driven, we’d love to hear from you. Apply today!
Venable LLP is an American Lawyer Global 100 law firm headquartered in Washington, DC, with offices in California, Delaware, Maryland, New York, and Virginia. Our lawyers and legislative advisors serve domestic and international clients in all areas of corporate and business law, complex litigation, intellectual property, regulatory matters, and government affairs. Additional information can be found at www.Venable.com.
Venable LLP is an Equal Opportunity/Affirmative Action employer, committed to ensuring our workforce reflects America’s diverse population.