Based in Washington, D.C. the Regional IT Manager oversees IT services and staff for the Washington, D.C. and Nashville offices. Additional coverage and travel to any of the firm’s other domestic and international offices may be required from time to time for coverage needs and during major rollouts. Responsibilities include working with the DC office management team and Nashville IT team to ensure collaborative and cohesive handling of any tasks and issues, periodically visiting the Nashville office, and attending the Annual IT Services Management Conference in Nashville.
Guided by department objectives and priorities, this role assumes management and leadership responsibility for office-specific technology including data and video networks, voice/telephone systems, and computer systems. The Regional IT Manager works under the guidance of the Director of IT Services Management to ensure the delivery of quality services to all users, and provides effective leadership and guidance to responsible Regional Offices' IT staff. When selected, the person in this position will lead various firm wide initiatives as it pertains to local IT services and may have hands-on responsibility for some aspects of the technology, all while ensuring client service and satisfaction are attained in all areas.
The successful candidate will assist the Project Management Office with firm wide projects, including providing leadership in office-specific initiatives, and the execution of Firm initiatives. Other responsibilities include regional offices' management, maintenance, and operation of all office technology equipment including desktop, laptop, printer, telephone/voicemail, peripheral hardware and audio/video conferencing equipment; understanding, operating, troubleshooting, and training local team members on technology equipment; inventory management of office technology equipment including distribution, tracking, and arranging for repairs for both warranty and post warranty “break/fix” processes; ensuring the integrity of office technology systems; and coordinating with vendors and user populations as needed for off-hours downtime.
The ideal candidate must consistently promote and model the Firm's Client Service Principles in teamwork, work product, and personal interaction. Must provide exemplary client service to all internal and external clients; proactively promote client service throughout department and among teams; and respond to peer requests with recognition that the request serves a client or Firm need.
Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.