SUMMARY: Reports to the IT Director, responsible for coordinating IT projects with management and end users. The IT Analyst serves as a project leader, with overall responsibility for project implementation. Has over all responsibility for all information systems-related activities for specific client departments. Client support includes continual analysis of departmental systems with focus on adding value to all processes. This position is highly technical. Please review the technical requirement on page 2
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Acts as primary contact for all application systems problems. Analyzes and documents problems, recommends solutions and initiates corrective actions. Follows up on problem resolution and informs clients of status.
Coordinates application enhancements to existing computer systems: including analysis design specifications and liaison between vendors and clients. Adheres to Office and Client department policies on information security and confidentiality.
Provides training and development support to client users on Office Automation and PC applications. Coordinates the inclusion of other staff and technical resources as necessary. Responsible for troubleshooting desktop, laptop, printer issues as first line of support. Ensures the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions. Ensures users are provided professional, courteous, and timely support and service.
Remain knowledgeable of operations and the computer systems within the client department to provide comprehensive support. Applies various analysis tools and techniques to increase quality, productivity and overall effectiveness of client departments.
Document Management System experience is preferred (i.e.iManage or NetDocuments)
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and maintain a high standard of ethical conduct. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Broad knowledge of technology systems, concepts, methodologies and an understanding of general business. Law firm experience desirable. Other types of professional practice support experience will be considered. Ability to work in a team environment with other technical staff in multiple offices. A strong focus on first class customer support. Strong interpersonal skills including the ability to listen effectively and the ability to present oneself in a calm, professional manner under pressures of time and schedule.
EDUCATION AND /OR EXPERIENCE:
Bachelors Degree in Business Administration, Computer Science or related field or related experience and a minimum three (3) years experience in systems analysis and /or programming required, with project management or leadership responsibilities highly desired.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, documents containing legal terminology or governmental regulations. Ability to multitask. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from attorneys, groups of Analysts and clients.
Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Strong analytical, and problem solving skills.
In-depth technical background and abilities including experience and expertise in the following technologies: System conversion, Document Management, Networking, Local and Wide Area, VoIP and Microsoft Office Products.