This position is a senior level engineering position, located with our Network Operations Center. This role will be responsible for automation and system administration of Winston & Strawn's network including active directory, messaging, network monitoring, file systems, print services, mobile device management, two-factor authentication, file transfer, spam, and application specific operational activities. Additional responsibilities will include performing the Technical Support Administrator role as required
Support the Windows Server and VMWare environment including activities such as provisioning, maintenance and troubleshooting.
Automate operational activities utilizing PowerShell, ActiveRoles Server, etc.
Pursue automation of routine tasks wherever feasible using common tools such as VB, Powershell, Phyton, etc.
Automate the management of network and application user accounts including network login, email, document management, fax, anti-spam, file transfer, etc.
Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary.
Provide troubleshooting support and advanced analysis of requests within the Windows Server Environment.
Own, track and resolve Wintel 2008 – 2016 physical and virtual servers’ trouble tickets, related incidents and requests.
Provide third tier incident and problem management support to Technical Support by providing prompt response to trouble tickets. Work with appropriate engineers, support personnel, and vendors to resolve issues quickly.
Participate in on-call rotation, will require after-hours and occasional weekend work to implement patches and/or perform system maintenance.
Prepare and maintain documentation of IT Infrastructure including equipment inventory and hardware life-cycle.
Responsible for MS Exchange administration and troubleshooting including spam, virus filtering, and message tracking.
Responsible for print server administration and troubleshooting.
Evaluate new products and make recommendations based on how they will improve the overall functionality of the team.
Design, implement and maintain firm wide standards for e-mail distribution lists, security group membership, monitoring, and network printing.
Responsible for maintaining and administration of two-factor authentication systems, such as SecureAuth or Duo, and mobile device management software, such as AirWatch.
Responsible for monitoring tools such as Solarwinds. Work with teams within IS to configure alerts, respond to alerts, and automate system recovery processes as required.
Must be specifically listed on resume in order to be considered for this position.
Bachelor’s Degree in Computer Science or Information Technology or 5 + years equivalent work experience required.
3+ years of experience automating routine tasks using tools such as VB, Powershell or Phyton required.
Experience with Windows Server and VMWare environment including activities such as provisioning, maintenance and troubleshooting.
Experience resolving physical and virtual servers in a professional services environment.
Experience with two-factor authentication systems, such as SecureAuth, and mobile device management software, such as AirWatch.
Prior experience with scripting in PowerShell to automate administrative tasks and or function.
Must possess excellent communication, documentation, and interpersonal skills.
Experience creating, automating, and documenting operational processes and generating reports within a technology environment.
Strong technical knowledge across a variety of systems – SolarWinds, Microsoft technologies including Exchange, Cisco, VMWare, and Office 365 in an enterprise environment.
Knowledge of LAN and WAN technologies, MPLS, and ISPs.
Microsoft, Cisco, or VMWare certifications preferred.
Requires after-hours, weekends and on-call work as needed.
Interact with all levels of management and teams within IS.
Ability to travel to Winston offices and or vendor locations as required.
Clearance of firm standard background check required.
We value diversity in our workplace. EOE/Minorities/Females/Vets/Disabled