Design, implement, maintain and support firm’s Citrix Servers. This may include system administration, troubleshooting, analysis, testing, research, training, general problem solving, technical support, development, and testing/deployment of new applications and systems. Serve as an internal consultant and resource to others in the department. Varying levels of project management, as assigned by the Senior Manager of Application Systems.
nProvide technical direction, project leadership, documentation, and third-level support related to the firm’s Citrix environments and technologies.
nInstallation, implementation, and configuration of Citrix software, upgrades and patches. Oversee Citrix implementation, server administration, security, load balancing, application packaging/deployment, performance tuning, and overall day-to-day operations.
nTroubleshoot, analyze, and fix problems related to Citrix for servers, policies, scripts, and applications.
nClosely monitor Citrix environment and other related systems to assure quality, performance and very high levels of availability.
nDevelop, maintain, and support firm’s login scripts and AD Policy Objects as it pertains to the Citrix environment.
nProvide technical training and documentation for Technical Support Specialists, Support personnel, System Administrators, and others in IT.
nWork on various projects related to evaluating, testing, and deployment of new software systems/technology.
nProvide technical assistance to users and others in the IT Department.
nInvestigate and resolve application and system problems escalated for third-level support.
nMaintain skill level and knowledge through formal and informal means.
nAppropriately communicate the status of tasks to supervisor and others with a need to know.
nAll other duties as assigned.
May volunteer or be selected to serve on special committees, work groups, project teams, or escalation teams related to various firmwide S&T initiatives. Initiatives may be specific one-time events (e.g., research, testing, rollouts, upgrades, installations) or ongoing activities.