Accounting/Finance, Information Technology (IT), Operations
4 Year Degree
Morgan, Lewis & Bockius LLP, one of the world’s leading global law firms with almost 4000 lawyers and staff in 30 offices is seeking a Financial Systems Support Analyst reporting to the Manager of Financial Systems Support. This position will reside in the Philadelphia, PA office and will be responsible for researching, evaluating, implementing, supporting and maintaining IT-developed and off-the-shelf financial systems software products in order to maximize their use by Firm personnel. Assisting in the installation, configuration, automation, customization and administration of financial systems applications to ensure the ongoing reliability, integrity, functionality and performance of the financial system. Coordinating and serving as a technical support to firm and department staff in assisting in the development creative solutions to the more complex financial systems applications issues and problems. Providing data and information through custom reports and ad-hoc inquiries.
Elite Support • Provides second and third tier user support to the Accounting Department as well as all Firm personnel pertaining to the Firm’s financial systems by responding to inquiries, troubleshooting and problem solving. Depending on staffing levels, this person might be asked to do first tier user support also. • Using technical knowledge, assists in financial systems applications and works with the user community to research and evaluate software products to meet the needs of the firm. • Works with Elite Support Consultants at Thomson Reuters Elite to discuss and follow up with any reported issues. • Works with the manager to assist in the develop project plans for deployment of new technology; participates in new technology testing, deployment and support. Provides custom data extractions for use by Accounting staff for analysis. Prepares documentation on financial application processes and procedures; maintains documentation to include any updates or changes to process. • Ability to organize and prioritize multiple assignments, use initiative and judgment to accomplish results, participate as a member of a team, work under pressure and complete job assignments in an accurate, timely and professional manner. • Creates Extend events based on customer requests. • Maintains User Access within Elite and Active Directory for Elite Users in Finance. • Maintains the highest level of confidentiality of all financial and systems-related information. • Updates L3 Finance Support Tickets in ServiceNow
Elite Training • Documents any updates for Elite finance users firm-wide and updates QRGs as required. • Trains users on the finance applications used in Elite.
Elite Template Maintenance • Maintains check templates, bill templates, and proforma templates with external vendors and internal IT Department. • Manages template enhancement requests from initial request to implementation of new templates.
Reports Processing & Month End • Produces regular monthly reports to be distributed throughout the firm. • Uses financial applications to create and distribute reports. • Learns the steps needed for month-end processing and alternates with others in the group.
Elite Systems Upgrade • Participates in various Elite System upgrades. • Assists in the upgrades that may include the following: user testing, supporting and assisting other users with testing, liaising with Elite Support of figuring out bugs or other problems, investigating security issues, setting up security in Elite and Webview testing. • Other duties as assigned.
• a Bachelor's degree (B. A.) from four-year college or university and • minimum of 1 year of technical support of Thomson Elite suite of products (Elite Enterprise, Aderant, 3E). • 1+ years of experience with Active Directory, SQL, and ServiceNow (or similar ticketing system).
Qualified candidates must apply online by visiting our website at www.morganlewis.com and selecting “Careers.”
Morgan Lewis is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.