The Director of Information Technology (“Director”) is responsible for managing all IT functions of the Firm and collaborating with stakeholders in the Firm in a manner that facilitates the efficient delivery of high quality legal services, minimizes cost, meets security and other required demands. The Director works closely with the COO and the Technology and Management Committees to identify, recommend and develop technology solutions that currently meet and advance the business needs of the Firm for both internal departments and practice areas. Such solutions must also encompass an appropriately forward-looking technology lifecycle.
The Director plans, coordinates, directs and executes the day-to-day IT activities related to voice and data networks, wireless communications, mobile technology, and computer hardware and software as approved by the Firm. The Director recommends, tests and implements hardware, software and solutions from outside providers to ensure the reliability, performance and integrity of network systems. This effort includes overseeing, and in some cases conducting, technology-related support and training activities, as well as relationship management with vendors and service providers.
The Director is responsible for managing, mentoring and developing an internal team of three technical professionals, as well as hiring when needs require it. In this capacity, the Director will establish service expectations and applicable procedures for all IT staff.
The Director also serves as the Firm’s Security Officer as required by the HIPAA, FINRA and client-contractual regulations. This responsibility includes working in conjunction with the Firm’s Privacy Officers and ensuring that the Firm maintains an appropriately secure system and posture.
Given the size of the Firm, this position also has “hands-on” responsibility for some of the items outlined above. The Director must be able to combine conceptualized thinking and visioning with practical every day execution.
Major Duties and Responsibilities:
Personally direct and manage the Firm’s information systems such as:
Ensuring the Firm’s computing environment always has the level of resiliency and protection needed to meet the Firm’s expectations.
Ensuring existing security procedures and policies are implemented and enforced.
Monitoring and maintaining of the Firm’s Internet access.
Monitoring the level of system security in the form of firewalls, virus protection, and policies and procedures.
Providing timely and accurate communication to users of network status including notice of scheduled downtime and network “events” such as outages, slowness, etc.
Monitoring network stability and performance.
Overseeing the management of the help desk activities and resolution of escalated issues.
Monitoring available space on network storage volumes and directing the need to move, delete and organize adequate disk space for consistent network operations.
Reviewing and generating reports of help desk activity.
Reviewing monthly system health reports and recommending appropriate actions.
Managing all licensed software to ensure licensing compliance.
Approving agreed and budgeted technology expenditures to ensure compliance with contracts and budgets.
Personally direct, manage and implement regular security training, assessments and testing; track, address and report security incidents; keep abreast of potential security threat developments and ensure these are addressed as needed; and assist with responding to client audits and inquiries as needed.
Train or direct the training of all personnel in network and desktop operations and demonstrate available network resources.
Provide regular management-level status reports on all aspects of the IT department’s activities including: key help desk metrics, training initiatives, network operational status, status of current initiatives, progress towards strategic goals of the Firm and security issues.
Forecast and manage the annual technology budget to maximize benefit while containing costs and provide monthly reporting as requested. This would include preparing RFPs or soliciting and evaluating bids for IT equipment, services and contracts, as necessary.
Hire, manage, develop and mentor members of the IT Department to ensure that they are providing top quality service and response to the business by assigning responsibilities, setting priorities and supervising their daily work.
Manage and coordinate the activities of outside vendors and consultants to ensure that they are being used effectively to meet the needs of the Firm.
Maintain a department knowledge base.
Ensure that all information systems operate in compliance with internal and legal regulations
Provide ongoing analysis, advice, education and leadership to the Technology Committee on the technological issues and technologies targeted for the legal market that may affect the delivery of legal services for the Firm.
Guide the planning, management, and implementation of all IT infrastructure and application platform changes including testing, selection and installation of hardware and software and documenting costs, timelines, risks and goals to set expectations and monitoring success.
Work with attorneys, staff and Firm management to develop a multi-year strategic information technology plan, revise annually and report against plan to the COO and Firm, as directed.
Other duties as assigned.
IT Staff of Applications Specialist, Support Specialist and Senior Trainer
Knowledge, Skills, Abilities:
Experience envisioning long-range technology plans, communicating their value, and developing buy-in with executive management and principals as a whole.
Proven interpersonal, managerial and leadership skills.
Exceptional, professional, positive, client service-oriented and can-do attitude.
Proven written and speaking communication skills with all levels of personnel in an organization including an ability to document information and disseminate it strategically.
Proven analytical, evaluative, and problem-solving abilities.
Strong understanding of, and experience with, project management principles and practices.
Ability to effectively prioritize and execute tasks in a timely fashion.
Experience working in a team-oriented, collaborative environment.
Experience developing and managing capital and expense budgets.
Education and/or Experience Requirements:
Bachelor’s Degree in Computer Science or related discipline.
Minimum 7-10 years of experience managing a comparable size technology operation in the legal industry.
Extensive application support experience with Microsoft Office products.
Technical knowledge of networking environments, Microsoft Exchange, Microsoft Windows and System Center Configuration Manager (SCCM) managed desktops and Microsoft Windows server operating systems.
Experience with mobile device integration in a BYOD environment; Microsoft Active Sync and other Firm applications.
Experience with telecommunications systems, services, network hardware, and standards.
Understanding of Legal Technologies such as: Document & Knowledge Management Systems, Legal Accounting, Case Management, Litigation Solutions, Docketing, Cost Recovery, and Digital Dictation.
Experience with specific legal applications such as NetDocuments, E55, Bighand, Juris, Lacerte, Copitrak and others typically found in similarly sized law firm.
Understanding of general networking (LAN/WAN) concepts and Microsoft infrastructure (Active Directory, DNS, etc.). Knowledge of Cisco switching and routing technologies.
Understanding of Storage Area Networking, hyper-converged solutions, Virtualization (VMware) and Cloud computing (Microsoft Azure), SaaS applications.
Understanding of how non-Microsoft Windows machines integrate with a Microsoft Windows environment.
Experience with network security technologies and methodologies such as: Palo Alto, Sophos, Mimecast, IDS/IPS, web filtering, malware detection, incident response, etc.
Lifting and moving of typical server, PCs, and other similar hardware.