The SharePoint Business Analyst, under the direction of the Director of Business Information Systems, will serve as a liaison between the business and the IT Department for the processes of identifying, creating, storing, sharing and applying SharePoint solutions across the entire Firm. In this role, the SharePoint Business Analyst will translate user requirements into solutions and recommend the most efficient and user-friendly approaches to working with the complete Digital Workspace suite (SharePoint, iManage, Nintex, Skype for Business, MS Office, and Search.) These SharePoint solutions are intended to enable individuals, teams, or communities of people, to use the SharePoint platform and framework to support their business needs.
In this position, the employee must meet annual security education training and awareness (SETA) requirements. The employee must also assure that information created, acquired or maintained in performance of job duties is used in accordance with its intended purpose – to protect Troutman Sanders information and its infrastructure from external or internal threats – and to assure that the employee complies with Firm Policy requirements regarding information access, classification, security and privacy.
Essential Job Functions:
Lead and facilitate consultancy sessions and cross-functional working sessions with the end user, process experts, and other stakeholders to elicit and clearly define requirements.
Perform complex SharePoint Power User functionality in order to create solutions that solve a business need and provide value.
Deliver Out of the Box configured solutions using SharePoint and Nintex which require no code (e.g. using lists, libraries, web/app parts, forms, filters etc.).
Where more advanced solutions are required, work with the Applications Development team to deliver a solution.
Work with the team on the SharePoint Governance Charter & decision framework
Work with end users to facilitate the migration of new and existing business processes to a SharePoint environment.
Provide basic user and site owner SharePoint training sessions on an ongoing basis
Provide on demand custom tailored trainings where needed (e.g. training for legacy content migration to SharePoint)
Proactively participate in empowering power users and Champions.
Build solid relationships with internal customers, partners and stakeholders related to the service.
Promote the services of the team as per service catalogue
Continues to develop skills, knowledge and ability to improve processes and procedures, and keep updated on trends and developments in the industry. This includes meeting annual personal development goals.
Qualifications and Requirements:
Substantial knowledge of SharePoint, Nintex, and related Microsoft technologies, including Office, MS Exchange and Lync
Ability to translate business requirements into simple deliverable solutions using out of the box functionality in SharePoint
Proven track record in working with clients at all levels and in delivering consulting to single internal customers and larger groups
Good understanding of information management, enterprise content management, knowledge management, and search
Ability to translate complex technical topics into easy to understand business language and strong business cases that take the business context into account and clearly position the overall value proposition
Ability to exercise good judgment and discretion in handling confidential materials and matters.
Strong negotiator and facilitator / consensus builder who is able to cope with challenging situations and to interact with different professional levels
Outstanding communication, marketing, and convincing capabilities
Highly self-motivated and self-driven personality Integrative person who is able to motivate others across organizational boundaries
High degree of flexibility, independent and proactive working style
Ability to work well under pressure and on multiple and conflicting priorities
Strong commitment to quality and timely customer service
Exceptional interpersonal skills, including presentation skills and communication skills at all levels
Ability to identify opportunities to enhance productivity, increase efficiency, simplicity, and add measurable, tangible and intangible values.
Education and/or Experience:
B.A. or B.S. degree preferred.
Five (5) or more years experience with SharePoint and Nintex
Five (5) or more years experience with integrating Microsoft Office software capabilities in SharePoint
Experience in working in a large law firm, ideally in a global environment
Experience with developing SharePoint custom lists, content types, workflows, forms, and views