Burlington, Vermont based Paul Frank + Collins seeks to hire a full-time IT Support Analyst to provide technical support, superior customer service, and customized training sessions for 50+ users at our main office. The analyst will be responsible for providing first line response to end users requiring assistance with computer systems, hardware, or software issues. He/she will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. PF+C’s analyst will support MS Windows 10, MS Office 2016, VOIP, Citrix/VPN, Active Directory and SQL (basic understanding), desktops, printer, monitors, keyboards, multi-factor authentications, SmartPhones (Android & Apple) and other mobile devices, legal specific software, etc.
A Bachelor's degree in a related field is required and our ideal candidate will have 2+ years of relevant experience. Microsoft Certifications and experience working in a law firm is highly preferred, but we will consider motivated candidates without such expertise.
Our ideal candidate will be technically proficient, approachable, responsive, and able to listen carefully and ask pertinent questions to troubleshoot problems in a calm and courteous manner. Excellent interpersonal communication skills and the ability to prioritize workloads under strict deadlines is necessary.
This position is full-time, Monday through Friday from 8:00 a.m. to 5:00 p.m. Some flexibility to handle calls on occasion after hours may be required. This position reports to the firm’s IT Manager.
PF+C offers all the resources of a large, international law firm while still preserving a local, collegial, and collaborative culture. We provide a competitive salary commensurate with experience, and excellent benefits in a truly sophisticated and exciting legal setting.
About Paul Frank + Collins P.C.
Celebrating 50 years of service in 2018, Burlington-based Paul Frank + Collins has established itself as a trusted, full-service firm that advises international, national, and Vermont clients in core practice areas including energy and environmental law, employment and labor, business and tax, business immigration, captive insurance, commercial finance, litigation, property and development, trusts and estates, and patents and trademarks. PF+C’s 27 attorneys bring a depth of knowledge and committed focus to each new challenge, and offer the unique combination of worldly insight and local know-how to every client.