Position Description: The responsibilities of the Technology Trainer are to plan, develop, and coordinate in-house training programs for staff and attorneys. This includes preparing training materials, developing course content, determining training methodologies and creating a focused curriculum to meet the needs of the business. The Technology Trainer is expected to continuously revise lesson plans to meet new training requirements and to keep technical information up to date. This position is in Cleveland, Ohio with occasional travel to other offices.
Provide classroom and desk-side training.
Conduct new hire training as a part of the Firm’s onboarding process.
Manage curriculum development and implementation of training of the Firm’s applications. (Thompson Reuters Elite and ProLaw, Microsoft Office, iManage Desksite, BigHand Create Suite, Accuroute Fax, Nuance PowerPDF and ChromeRiver)
Design, develop and deliver training strategies that are engaging, innovative, and meet learning objectives.
Plan and coordinate training schedules and activities.
Travel occasionally to other locations to lead classroom training sessions.
“Walk the floor” and engage with our secretarial staff to help identify and resolve issues involving document preparation and process flow.
Work in tandem with the training staff and the helpdesk staff to resolve issues and find solutions for the workforce.
Work with Director of Human Resources and Director of Professional Development to adjust and improve the curriculum.
Participate in software testing and evaluation.
Perform miscellaneous job-related duties as assigned.
Qualifications/Knowledge/Skills: The successful candidate must pass background check and must travel occasionally. We prefer that the candidate have:
Experience working with applications in a law firm
Experience developing training materials and teaching end users.
Excellent communication skills with users at all skill levels.
Ability to effectively communicate complex technical concepts, both verbally and in writing.
Ability to adapt quickly to new applications and technologies.
Background in eLearning development tools using products like Adobe Captivate, Camtasia or similar software.
Excellent technical writing skills with the ability to write clear and accurate training outlines and user documentation.
Expert-level knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, etc.)
Ability to adapt content to the target audience or to suit to the training delivery method.
Working knowledge of legal office procedure and processes.
Above average interpersonal skills.
4 Year Degree in Computer Science, Business or equivalent
4 Years’ experience in application training.
Working Conditions and Physical Effort:
Work performed in a typical interior/office work environment.