IT Applications Administrator’s primary role is supporting and administering the organization’s software solutions, including providing expert support, problem resolution, updating software as needed, integrating with other solutions, solution configuration, recommending new software solutions to meet the organization’s needs, general maintenance of the solutions, and documentation.
As part of the IT Department’s requirements for 24/7 support services, the IT Applications Administrator may be called upon for after hours or weekend support and maintenance activities, both scheduled and unscheduled.
The successful candidate must have the ability to work independently and as a member of a close team servicing a wide variety of customers, both internal and external to the firm.
This is an exempt position and reports to the Applications Manager. There are no direct reports to this position.
Primary Duties and Responsibilities
Primarily complete life-cycle administration for assigned applications, including any planning or project management required and working with all applicable firm personnel to help improve the application experience, use, and value to the organization.
Diagnoses and resolves applications problems. Work independently to research and resolve complex technical issues.
Manages the implementation, keeping software up-to-date, optimal configuration, and planning for future needs of all assigned applications.
Develop and maintain a highly advanced level of proficiency with software and hardware in use.
Collaborates with other IT application administrators to act as a backup for each other.
Works with the IT Support Team, providing premiere customer service and support to all end-users, internal and external with expert, second-level support for firm applications. Responds to IT Help Desk requests via telephone, email, via remote access, and in-person. Tracks all end-user support activities through the IT Department’s incident tracking system.
Works closely with other IT team members, software vendors, manufacturers, and consultants to optimally configure and maintain a premiere level of solution services, including training IT support personnel on how to troubleshoot, repair, install, and configure deployed software solutions.
Other duties as assigned by the Applications Manager and/or CIO.
Applications that may be assigned to this role: SharePoint, iManage, SCCM, SQL, Citrix, dictation solution, practice support applications, and other solutions.
Extensive experience and deep knowledge of Microsoft SharePoint and Intranet administration for a mid/large organization is required.
Ideal candidates have advanced knowledge of a few (or all) of the following: Microsoft AD environment, Microsoft SQL, SCCM, Desktop Authority, Citrix, iManage, Microsoft Office 365, project management, and systems administration best practices.
Must be able to lift and carry 25 pounds.
About Parker Poe Adams & Bernstein LLP
Parker Poe Adams & Bernstein LLP has almost 200 lawyers in seven offices located in major markets across North Carolina, South Carolina and Georgia. The Firm provides legal counsel to large commercial and public organizations on litigation, corporate and regulatory matters. It has been recognized in recent years as an award-winning leader in the use of technology to provide better and more efficient service to domestic and international clients.