Briggs and Morgan P.A. is seeking an Application Support Specialist. This position’s primary role is supporting and administering the organization’s software solutions, including providing expert support and problem resolution. This role reports to the Infrastructure Manager.
Configure and deploy enterprise applications for both local and network based installations, adhering to all business requirements, hosting server/platform usage standards, and application best practices.
Monitor and maintain application services and underlying server/platform for performance, utilization, security, and availability, following all standards and remediate as necessary in a timely manner.
Ensure data integrity and access controls are maintained to comply with business needs and confidentiality requirements.
Update and maintain user-facing content and forms within applications as needed and provide user guidance for increased self-service.
Continually review application lifecycles, advise and manage upgrades to maintain relevancy, compatibility, and security.
Provide technical expertise in identifying, evaluating, and developing procedures and system requirements for new applications being reviewed.
Package and deploy software updates to workstation computers using software deployment tools and scripting, tracking and verifying results through completion.
Provide timely and relevant Level 3 user support, analyze and troubleshoot all support requests to determine root cause, and provide meaningful resolutions utilizing Vendor Support when needed while adhering to ticketing procedures and SLA requirements.
An Associate’s degree in Information Technology, related training, or IT certifications that demonstrates the ability to perform the duties of the position.
5+ years of work experience in supporting and managing enterprise applications and working with vendors and consultants.
Excellent interpersonal and communication skills necessary in order to provide customer service and communicate information in an understandable manner with courtesy and tact.
Advanced knowledge in Microsoft Windows 8.1/10 and Microsoft Office 2010/2016.
Understanding of Windows Server basic operations and security, including Active Directory and Group Policy.
Strong knowledge of SCCM or equivalent software packaging and deployment.
Experience in scripting automation for deployment processes and remote management.
Understanding of SharePoint administration or equivalent web development.
Understanding of MS SQL administration and maintenance, SQL Reporting a plus.
Knowledge in legal specific application including iManage, Aderant, Interaction, IPRO, KwikTag, and Billback is desired.
About Briggs and Morgan P.A.
Briggs and Morgan, P.A., An Affirmative Action, Equal Opportunity Employer, is a trusted name in business law and litigation services. Located in downtown Minneapolis, the firm is committed to providing superior client service and sound legal counsel to clients nationwide. Briggs and Morgan ranks among The NLJ 250 as one of the nation’s largest firms and has received numerous accolades, including recognition by Corporate Counsel and top clients as a “Go-To Law Firm®” in the areas of litigation, corporate transactions, corporate governance, and labor and employment. The firm and its attorneys have also been selected for publication in The Best Lawyers in America and Chambers USA. For more information, visit www.briggs.com.