We have an opportunity in our Mountain View (7:00 am - 4:00 pm or 9:00 am - 6:00 pm PT) and New York (9:00 am - 6:00 pm ET) office for a Service Support Analyst who will be the first point of contact between I.T. and the end-user community. The Service Support Analyst provides solutions to computer hardware, operating system, network, and application related problems. Under direct supervision, the analyst provides first-line investigation and diagnosis of incidents under the direction and control of the incident management process. Problems requiring further investigation are escalated to the specialist or appropriate resource. The keys to this position include the ability to communicate in a professional and courteous manner with the end-user and to maintain total contact ownership of their work. Must have 3+ years of service support or related experience. Prior law firm experience is preferred.
Provide computer, network and software support to the end-user community via telephone, email, remote-access or in person.
Install or relocate computer systems, including monitors, printers and scanners.
Performs other related duties and may be on-call as assigned.
To be fully considered for this position, please apply online: http://www.fenwick.com/pages/Careers-Professional-Staff.aspx
Internal Number: R190
About Fenwick & West LLP
Fenwick & West is a top-tier law firm with an open and inclusive culture. With more than 300 attorneys and 400 employees in the Silicon Valley, San Francisco, Seattle and New York, we work with companies on the cutting edge of technology, life sciences and cleantech. For more than four decades, our Firm has helped some of the world's most recognized companies become and remain market leaders. We are proud to have been named one of the Best Places to Work in the Bay Area for the twelfth year.