Information Technology (IT), Operations, Records Management
The Director of Information Governance (“Director”) will oversee all aspects of records and information management across the firm. The Director will provide strategic leadership on all information governance initiatives by implementing policies and procedures for physical and electronic data ensuring compliance, best practices, data security and other risk management measures are established and followed. The Director will manage the daily functions and provide guidance and oversight to the Records Center Manager. The Director will report to the Director of Information Technology.
In conjunction with the Director of Information Technology, relevant firm committees and firm management, create a strategic plan for the development and implementation of the information governance and records and information management programs for the firm.
Develop policies and procedures that address the management of all information at the firm, both hardcopy and electronic.
Ensure all information governance and records management programs, policies, and procedures are effective, compliant and mitigate operational risk to the firm.
Establish policies and procedures to ensure the confidentiality of critical client and firm information.
Collaborate to define the document management lifecycle and establish all firm information related to records retention, maintenance, storage and disposition.
Gather the information necessary to build all aspects of the information governance program. Consult with various departments to ensure all information systems comply with information governance rules and requirements.
Define and set guidelines on accessing firm and client information by third parties.
Audit processes and programs for compliance.
Manage and oversee the mobility functions of the firm, as it relates to incoming and departing attorneys, external file transfers to clients and others, as well as internal file transfers.
Measure the effectiveness of these programs and identify areas for improvement.
Educate all firm personnel by providing firm wide trainings on records and risk management requirements and regularly communicate updates and information to relevant firm committees and firm management.
Stay current with industry trends and developments related to information governance and records/data management and provide advice and guidance to firm management.
Travel occasionally to other offices.
Assume additional responsibilities as requested.
Bachelor’s degree required. MBA, JD or other advanced degree, highly desirable. Certifications in IGP, CRM or CIP preferred.
10+ years’ experience in records management, information governance or risk management within a legal or professional services environment.
Experience creating and implementing information governance programs as well as records and information management best practices.
10+ years’ experience managing senior level staff and large teams is required.
Demonstrated ability to motivate and develop teams.
Possess excellent verbal and written communication skills with an ability to influence others.
Ability to function in a fast-paced, service-oriented environment, prioritize multiple projects on a daily basis, and adjust to shifting priorities.
Strong planning, project management and organizational skills.
Strong sense of urgency and a high-energy level.
Facility analyzing, working with and presenting data.
Ability to collaborate and gain the respect, trust and confidence of the Firm’s attorneys and professional staff.
Possess a “hands-on” tactical approach.
Creative and proactive approach to problem solving.
Facilitate teamwork and identify opportunities to develop new processes/infrastructure.
Demonstrated ability to grasp and implement new concepts quickly.
Strong analytical abilities, resourcefulness, and attention to detail.
Ability to work independently and as part of a team with a proactive and positive style that fosters collaborative working relationships.
Outstanding sense of customer service, with demonstrated ability to instill this in others.
Deep personal commitment to integrity, excellent judgment and the highest standards of ethics.
Must display the highest level of diplomacy, tact and discretion, with comfort in handling and maintaining confidential information.
Proven leadership and management abilities.
Demonstrated experience in employee relations, performance improvement and separations.
Excellent computer skills, including proficiency in using Microsoft Word, Outlook, Excel and PowerPoint. Ability to quickly get up to speed and master new applications and software is critical.