Overall responsibilities include the support of a multi-site, physical and virtual desktop environment primarily based on Microsoft technologies. This position may work in and/or support remote office locations through various capacities.
Receive and respond to Help Desk calls in a timely manner via the approved Help Desk system.
Install and troubleshoot individual software applications as needed.
Image, configure and install computers.
Maintain and track check-out equipment such as laptops, projectors, mobile devices, etc.
Assist in audio/visual/computer setup in conference rooms as required.
Assist in various projects such as new software deployments and hardware upgrades/replacements.
Provide hands-on support for traditional and VMware View driven virtual workstations.
Work with outside vendors on equipment repairs as required.
Assist in support of enterprise messaging, document management, fax, web, anti-virus and spam solutions as required.
Install and manage Microsoft desktop operating systems including security and service patches as required.
Support data access and security initiatives.
Support print servers and services.
Serve as second tier support for Help Desk questions.
Other responsibilities as requested.
Skills and Qualifications:
Strong knowledge of Microsoft Windows desktop concepts and principles
Strong interpersonal and communication skills
Ability to work independently and collaboratively with other team members
Ability to handle and adjust effectively to competing deadlines and priorities.
Some travel and after hours support may be required
Education and Experience:
Bachelor’s degree in a technical field preferred
Minimum of 2 year’s experience with Microsoft operating systems and general network concepts in a multi-site environment preferred.
About Balch & Bingham LLP
Balch & Bingham LLP is a corporate law firm recognized nationally for its deep experience and counsel in regulated industries including energy, financial services and healthcare, and its highly regarded practices in business, environmental, government relations, labor and employment and litigation. With more than 250 attorneys and lobbyists across offices in Birmingham and Montgomery, Alabama; Jacksonville, Florida; Atlanta, Georgia; Gulfport and Jackson, Mississippi; and Washington, D.C., our firm is known for a collaborative, multidisciplinary approach. Balch & Bingham's professional, collegial culture is inspired by nationally ranked attorneys who combine business intelligence and industry leadership with high-quality legal counsel to anticipate and respond to corporate challenges both creatively and proactively. We manage our client partnerships with efficient processes and transparencies that result in an uncommon, value-driven client experience.