The IT Systems Engineer is an exempt administrative position that reports to the IT Infrastructure & Security Manager. Working closely with the Manager and members of the Network Operations Team, the IT Systems Engineer is responsible for administration/maintenance, proposing improvements, project management, supporting IT incidents, optimal system performance, security standards, and meeting business continuity and disaster recovery requirements for assigned systems.
The IT Systems Engineer functions as a subject matter expert for a variety of systems used by the Firm, assisting internal/external customers for incident and problem resolution, helping and advising on the IT security of the firm, taking on IT tasks as needed or assigned, and participating in the IT infrastructure team on-call rotation.
The IT Systems Engineer will be cross-trained to cover and assist other team members roles as needed. There are no direct reports for this position.
Primary Duties and Responsibilities
Ensures all phases of systems administration are properly coordinated, monitored, documented, tracked and overall maintained at an optimal functional/performance level.
Provides hands-on support for any system issues/problems by working with other IT Department members, other firm administrative departments, consultants, vendors, or other deemed necessary to address an assigned incident or problem.
Utilizes an incident tracking system to document all requests and issues reported by employees.
Works with and manages vendors (as assigned by the Manager), service providers, or consultants to help maintain systems and services, resolve support incidents, and complete projects.
Adheres to all IT policies, procedures, standards and guidelines.
Helps develop and advises the Manager on the IT procedures and policies required to perform the duties of the firm’s IT Department.
Remains current with the latest technologies.
Other duties as assigned by the IT Infrastructure & Security Manager or the Chief Information Officer.
Minimum of 8 years of experience in managing and providing successful IT infrastructure services and support at a multi-office/location organization. Project management experience in relation to IT Infrastructure is required. Experience providing IT services in a law firm is preferred.
Bachelors’ Degree required or a combination education, certifications and demonstrable experience with various sized projects and methodologies or a commensurate track record of support roles that would indicate full understanding of IT Infrastructure in a complex network environment.
Technical knowledge and experience with more than one of the following:
Microsoft Exchange, ADS, Servers
VMWare and SAN technologies
Cisco LAN/WAN routing, switching, and telephony
Citrix and/or virtual desktop environments
Azure or other IaaS, DRaaS, or SaaS solutions for enterprises.
Strong technical knowledge of servers, LAN/WAN, VoIP, messaging, MSFT AD, IT security, data storage, IIS, SQL, virtualization, systems/network monitoring, cloud/SaaS, Business Continuity, remote access solutions, and mobile device management.
Substantial analytical, evaluative, and problem-solving skills with a keen attention to detail.
Must effectively prioritize work/projects and execute tasks in a high-pressure environment.
Excellent written and oral communication skills.
Exceptional interpersonal and customer service skills.
Highly self-motivated and self-directed.
About Parker Poe Adams & Bernstein LLP
Parker Poe Adams & Bernstein LLP has almost 200 lawyers in seven offices located in major markets across North Carolina, South Carolina and Georgia. The Firm provides legal counsel to large commercial and public organizations on litigation, corporate and regulatory matters. It has been recognized in recent years as an award-winning leader in the use of technology to provide better and more efficient service to domestic and international clients.