Office: Washington, D.C., New York, Dallas, Houston, or Los Angeles Department: Information Technology Reports to: Audio/Visual Systems Manager FLSA Status: Non-exempt Hours: Core Hours: 9:00 a.m. – 5:30 p.m. Monday – Friday; frequent extended hours, often on short notice
GENERAL SUMMARY: Under the direct supervision of the Audio/Visual Systems Manager and following prescribed department, office and firm procedures, the Video Operations Specialist is responsible for the bridging, coordination, and quality control of the firm’s video conferences. This role is expected to be performed with a commitment to providing superior service to the firm’s attorneys, advisors and staff, and maintaining an atmosphere of teamwork and continuous improvement. Above all this position must fulfill the needs of the firm in a manner which is consistent with the Firm’s Core Values.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Duties are performed throughout every work day, as necessary):
Operate the firm’s video bridges in order to connect, monitor, and perform quality control checks for all multipoint video conferences.
Initiates video conferences within the firm and to external sites. Timely communicates needs and changes to internal team members in all sites and outside bridging services. Facilitates meetings using web-conferencing technology across multiple offices.
Monitor the EMS conference room scheduling system for all video conferences occurring firmwide in order to ensure video conferences are setup on time.
Review all bridging requests forms so that every requirement needed for each video conferences is met. Requirements include but are not limited to video layout, host office, recording, audio line, camera switching, muting and others.
Coordinate with IT Support and other office staff responsible for setup to ensure quality control checks are performed prior to the start of each video conference so that no issues arise during the video conference.
Maintain a daily log of video conferences, including all endpoints involved, approximate number of attendees, and any issues experienced.
Become familiar and competent with all the video conference systems and infrastructure including TMS, TCS, VCSC, VCSE, Telepresence Conductor, MCU, and the Telepresence server.
Monitor audio and video conference calls for length of meetings and provide immediate response to connectivity or participant needs.
Maintain the Firm’s audio/visual inventory including securing the equipment, performing minor maintenance and repair on audio/visual equipment as needed, and coordinating major repair work to equipment as needed.
Perform routine inspections of conference rooms for problems or deficiencies, to include audio/visual equipment functionality.
Provide support and administration for all Audio and Web meeting platforms including WebEx, Intercall and other live streaming/on demand services.
ESSENTIAL KNOWLEDGE, SKILLS AND COMPETENCIES:
Professional demeanor, customer service approach with the ability to remain poised under pressure but display true ownership and commitment to the firm’s attorneys, advisors and staff through the video and audio conferencing function
Self-motivation with strong attention to detail and ability to organize and prioritize projects
A minimum of two years’ experience working with video conferencing equipment in a professional environment
Experience using Cisco/Tandberg Video Teleconferencing equipment
Experience using Cisco/Tandberg Codian Bridge
Experience setting up complex A/V sessions using Voice, Video & Web Conferencing
Direct interaction with users as well as extensive hands on interaction with hardware required
Strong documentation and troubleshooting skills
Proactive approach servicing to the audio and video conferencing function, including awareness/adoption of best practices and performance improvement
Commitment to maintaining confidentiality of client, office and firm information and adhering to the Firm's Core Values
At least a two-year college degree or technical school diploma is preferred; however substantial experience can substitute for education
A minimum of two years of experience in IT operations, preferably in a law firm environment
About Akin Gump Strauss Hauer & Feld LLP
Akin Gump Strauss Hauer & Feld LLP’s reputation as an outstanding, service-oriented global law firm begins with our people. Collegiality, Commitment, Excellence, Integrity and Intensity are the core values and guiding principles behind how we approach our work and how we approach working with each other.
The diverse talents and essential contributions of our professional and administrative staff and paralegals are one of our strongest assets. We seek to attract, develop and retain the very best professional and administrative talent in the legal services industry by providing a dynamic work culture that promotes respect, diversity, collaboration, service and growth. We also offer comprehensive benefits designed to help our employees balance their work/life responsibilities, as well as continuing professional development opportunities. The long tenure of our employees speaks to the strength and appeal of our culture and values.
We recognize that people desire to be part of something, to make a difference. Our professional and administrative staff not only team with our lawyers to provide stellar service to our clients, but also work side by side with our lawyers to make a diff...erence in our communities by tutoring and mentoring children in local schools; donating clothes, goods and other services to those re-entering the workforce or in need; and participating in fun-runs and other fundraisers for various charitable causes.
If you are interested in learning more about the work we do, our offices and available administrative and professional staff positions, we invite you to explore our website at www.akingump.com