Information Technology (IT), Knowledge Management, Marketing/Business Development, Operations
4 Year Degree
Customer Success Managers lead the effort to guide our customers through the implementation of our best of breed cloud solution for law firm experience management. They provide ongoing advice and support to ensure customers derive maximum value from our solution. This team of experts is essential to our customers’ success and team members act as trusted advisors before, during and after software rollout. We want to add people to our team who are as passionate about taking care of customers as we are!
Lead software implementation projects
Perform data conversions
Configure software to meet customer needs
Act as a trusted advisor through all aspects of projects
Develop and lead customer training
Provide technical support to customers
Provide pre-sales support to prospective customers
Write help articles and documentation
Develop best practices
Act as an advocate for customer-based improvements to our product and services
We are looking for candidates that have a proven track record of:
Passionately providing excellent customer service and support
Successfully deploying enterprise software
Improving the customer experience over time
Demonstrating strong initiative, drive and self-direction
Learning new things quickly and independently
Always driving to make things better
Experience deploying enterprise software, preferably in law firms
Curious and learn new technology quickly
Experience working with customers in a support or consulting role
Research product issues quickly and effectively
Communicate issues and status in a clear and timely manner
Manage multiple assignments in a fast-moving environment
Work effectively with a team
Work effectively and efficiently independently in a remote work environment
About Foundation Software Group
Foundation Software Group believes we can change the legal profession and other professional services organizations for the better by delivering next generation enterprise software solutions.
Our company is made up of people who have worked together for many years and come from leading law firms and innovative technology companies. We iterate with our customers to develop truly great – not merely the best – products so we can exceed our customers’ expectations.
We are building the legal profession’s first enterprise experience platform that continuously transforms information and provides matter lifecycle profiling to fully support data analytics. Our product is the foundation for knowledge management applications that require knowing what you’ve done, who did it, who you did it for, and who else was involved.