The CS LLP Network Administrator holds a position of high importance to the firm. This individual is responsible for the ongoing technical support and daily maintenance of LAN/WAN and VoIP. Provides enterprise wide engineering technical support and is the lead escalation resource for all IT related issues.
CRITICAL SUCCESS FACTORS
What must go right to achieve the Positon Mission.
Strong Network Administration experience
Serve as point of escalation for complex, enterprise level issues
Demonstrates creativity in solving network engineering challenges in response to defined outcomes
Must possess a strong sense of ownership, urgency, drive and possess outstanding customer service and troubleshooting skills
Must be able to identify issues and concisely communicate re same; provide suggestions and implement solutions and document/monitor the outcome of problem resolutions
Possess the ability to interact with all levels of the organization and externally in a positive, productive, professional manner
Ability to plan, manage time according to schedules, and provide status updates required
Ability to quickly learn new tools and resolve issues using all available resources
Ability to maintain various operating system architectures, including supporting technologies such as authentication protocols, e-mail infrastructure, anti-virus solutions, backup, document management systems, SAN, Cisco switching, virtualization, VoIP, performing capacity planning analysis on hardware and storage systems; system upgrades, testing and deployment of functional or security patches
Must be detail-oriented and have excellent time management skills/ability to prioritize
Work well independently and as part of a team
Key position functions which support the Critical Success Factors
Design, configure, test, implement, monitor, manage and maintain LAN/WAN including infrastructure support
Active Directory design, planning, support and maintenance
Support and maintenance of VOIP phone systems
Planning and monitoring servers and server/application activities to meet established Information Services tasks/projects; daily coordination of all activities related to the installation and planning of server, server/application, and server operating platforms
Delivers engineering and support services for servers, storage, backup, disaster recovery, data replication, databases, messaging, network infrastructure, virtualization, remote access and other critical business systems
Apply systems analysis techniques and procedures to determine hardware and software
Responsible for change control for servers and systems throughout the enterprise
Virtualization platform design, support and maintenance
Oversees system administration functions including system backups and performance monitoring
Financial systems support, e-billing, cost recovery and SQL support
Data backup processing for DR/BC
Serves as point of contact for end-users seeking technical assistance
MS Exchange platform support including archiving
Provide troubleshooting support and advanced analysis of requests within the Windows Server Environment.
Installs, upgrades, tests and configures workstations, peripheral equipment and software
Perform daily system monitoring verifying the integrity and availability of all systems and key processes, verifying completion of scheduled jobs such as backups reacting to associated outage alerts
Ability to manage time effectively, to meet schedules and deadlines, to work under time pressure, to multi-task, to plan, organize and prioritize work assignments, and to pay close attention to detail
Create/ document/analyze/design/test/modify the network infrastructure and computer systems
Conduct server builds and system implementations for all assigned infrastructure projects
Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary.
Ensures that all information systems are functional and secure
Perform other job related duties as assigned
The knowledge and skills required by the job.
o Prior experience with scripting in PowerShell to automate administrative tasks and or function
o Must possess excellent communication, documentation, and interpersonal skills
o Experience with Windows Server and Hyper-V environment including activities such as provisioning, maintenance and troubleshooting.
o Experience resolving physical and virtual servers in a professional services environment.
o Strong working knowledge of Active Directory, DNS, DHCP, Windows GPO's, WSUS and network monitoring, logging and event monitoring, antivirus, server hardening, etc.
o Strong working knowledge of Windows Server 2003 through 2016
o Strong experience installing, configuring, and troubleshooting Microsoft Windows Server and desktop.
o SAN experience such as NetApp, EMC
o Technical expertise of MS Exchange 2010 and newer
o Significant technical understanding of the following technologies: MS Exchange, MS DPM, SQL server, Citrix, VoIP, Virtualization, Document Management, firewalls, routers, switches, printers, backup and antivirus solutions.
o Requires after-hours, weekends and on-call work as needed. Will require after-hours and occasional weekend work to implement patches and/or perform system maintenance.
This job description does not state or imply that the above are the only duties and responsibilities assigned to this position.Employees may be required to perform any other duties as requested.All requirements are subject to possible modifications to reasonably accommodate individuals with a disability.Attendance is mandatory to this position.
About Cassiday Schade LLP
Cassiday Schade is a litigation law firm headquartered in Chicago, with a presence throughout the Midwest. We focus on providing our clients with expert, efficient representation and act as national or regional counsel for clients facing nationwide exposures.