If you enjoy working with team members whose defining characteristics are achievement, initiative, professionalism, responsiveness and adaptability, you may be the person we are seeking to join our Information Technology department, in Chicago, as a Document Management Application Analyst.
This role will provide support and assistance with the Firm’s document management system. Collaborate with the team to deliver quality service to our attorneys and staff so they can, in turn, provide a high level of service to their clients.
The ideal candidate will have a strong interest in the Document Management space, is eager to expand their knowledge and grow with the Firm.
The Document Management Application Analyst is primarily responsible for second level support of the Document Management (DMS) system
Responsible for basic administration tasks and project activities as directed, including monthly off hour maintenance and upgrades/system patching
Takes part in operational activities, coordinates, and educates the helpdesk with regard to the Document Management System
Participates in rolling on-call support schedule
Contributes to the development and maintenance of support and system documentation
Uses system analysis skills to troubleshoot technical issues
Adheres to all IT and user quality assurance practices
Makes recommendations to improve efficiency and effectiveness
Ensures a good proactive working relationship is maintained between your team and other teams within the IT Department, as well as with the users
Bachelor’s degree in the field of Computer Science or Information Technology or equivalent experience preferred
Minimum 2 years experience administering an enterprise wide document management system
Experience supporting mission critical systems for an enterprise
Demonstrated experience with helpdesk and troubleshooting.
Solid knowledge and experience troubleshooting MS Office, Acrobat, and Desktop issues
Familiarity and experience with legal industry desired
Proficient with Microsoft Office products and troubleshooting
Excellent written and verbal communication skills
Excellent customer service skills
Flexible and tolerant of a demanding environment
Works well as an individual as well as part of a team
We offer competitive compensation and comprehensive benefits, including medical/dental/vision/life/and AD&D insurance, 401(k) savings plan, back-up childcare and eldercare, generous paid time off (PTO), as well as opportunities for professional development and growth. EOE m/f/d/v/so
About Mayer Brown LLP
Mayer Brown LLP is a leading global law firm with offices in key business centers across the Americas, Asia, Europe and the Middle East. The firm takes a cross-practice, cross-border approach to solving the needs of its clients through the seamless integration of its lawyers across the globe.
Mayer Brown is noted for its commitment to client service and its ability to solve the most complex and demanding legal and business challenges worldwide.