Hudson Cook, LLP is looking for an experienced IT Support Technician to join our Firm with a position based in our Washington, D.C. office.
Ensure continuity of systems for all users through diagnosis and resolution of technical, hardware and software issues, to include end-user network, local printer, PC/server hardware and local area network issues.
Respond to requests for technical assistance in person, over the phone, or electronically.
Work closely with service vendors to ensure continuity of service. Coordinate repair of hardware covered by third-party vendor maintenance agreements.
Repair hardware not covered by third-party vendor maintenance agreements.
Install and maintain network cabling and equipment, when required.
Install software and configure computers for new users.
Maintain and upgrade software packages on end-user computers.
Fundamental operations of Windows 7/10, Windows Server 2008/2012, Microsoft Office 365
Basic/intermediate computer networking knowledge
Programming/Scripting knowledge and experience a plus
Linux operating system knowledge and experience a plus
Bachelor’s degree in a computer-related field or technical school with certifications preferred.
At least four years’ experience in computer networks and system maintenance or an equivalent combination of education and work experience.
Solid technical background and knowledge of IT operations, workflow processes and procedures to resolve inquiries independently.
Strong interpersonal and communications skills. Ability to communicate technical concepts effectively to a varied audience.
Strong problem analysis skills.
Adept at learning new skills and software packages.
High degree of discretion and ability to exercise independent judgment.
Organized and able to prioritize and manage many open projects/cases at one time.
Ability to work in both the DC and Maryland offices and travel to Hudson Cook satellite office sites, as needed.
About Hudson Cook, LLP
Established in 1997, Hudson Cook, LLP is a law firm that focuses its practice on consumer financial services law, both state and federal, from its 13 offices across the country. Our experienced, resourceful lawyers offer legal services to local, national and international clients, providing practical and innovative solutions to their legal issues.
Hudson Cook prides itself on its collegial atmosphere. We strive to hire and retain personnel who will maintain our high standards upon joining our team and become a member of the Hudson Cook family.