Morrison & Foerster LLP, an Am Law 50 law firm with 17 offices worldwide, has an opening for an Office Technology Manager within our Information Technology Department in our Washington DC office.
Guided by department objectives and priorities, troubleshoots application and hardware issues and provides solutions from inception to successful outcome for the Washington, DC and Northern Virginia offices. Collaborates closely with others in firmwide and office-based Information Technology groups, attorneys, staff, and vendors. Under the general guidance of the Senior East Coast Regional Technology Manager, responsible for coordinating and delegating the day-to-day workflow of team, and ensuring adequate coverage when team members take PTO. Additionally, assumes management and leadership responsibility for office-specific technology including data and video networks, voice/telephone systems, and computer systems. Works closely with the Directors of Administration of the DC and NoVa offices, the Senior East Coast Regional Technology Manager, the Chief Information Officer, and other Office Technology Managers across the Firm to ensure the delivery of quality services to all users. Provides effective leadership and guidance to IT staff. Leads projects and may have hands-on responsibility for some aspects of the technology. Ensures client service and satisfaction are attained in all areas of the position.
The ideal candidate will have the following qualifications:
Education and Experience
Bachelor's degree strongly preferred; computer coursework in Computer Science, Business or Engineering is desired.
7+ years' technology experience with advanced hardware, software, LAN/WAN, server, MS Office, and Windows OS knowledge in a professional services firm. Law firm experience preferred and innovative approach to technology.
Minimum 3-4 years of supervisory experience in a technical environment including end-user support, training, help desk, and rollouts.
Strong knowledge of Microsoft projects including Windows, Office, and Outlook.
Strong knowledge of other products including desktop hardware and peripherals, phones, A/V equipment, PCs, notebooks, printers, scanners, mdm, and mobile devices.
Strong IT construction and design knowledge preferred.
Relevant and recent certifications strongly desired, i.e., MCSE, ITIL, and ISO.
Teamwork and Applied Skills
Exceptional team management and leadership skills, with a proven ability to develop and lead in a client service-focused environment. Ability to effectively assess the skills and expertise of each team member to assist in assigning tasks and responsibilities.
Highly effective communications and exceptional customer service skills; ability to communicate clearly, credibly and diplomatically with all levels in an organization and build effective internal and external client relationships is critical.
Strong project management skills. Ability to achieve consensus and project results with sometimes incomplete, ambiguous, or sensitive information.
Skill to assess issues and needs and to provide responsive solutions, applying effective independent judgment. A highly proactive, solution-oriented approach to work and interactions.
Excellent organizational skills and the ability to manage multiple projects and significant assignments within competing deadlines.
Talent for creating client satisfaction; demonstrated ability to focus on the client value in all work.
Strong sense of accountability, taking ownership over projects and responsibilities and resolving issues proactively.
Ability to assess information, anticipate issues and outcomes, and make effective decisions.
High client service ethic and a proven record in delivering exemplary client satisfaction to external and internal clients.
High comfort level with sometimes stressful client requirements. Ability to listen effectively and maintain professionalism under pressure.
Flexibility regarding work schedule to meet position needs outside of regular business hours.
Strong team player skills and ability to work collaboratively with diverse individuals at all levels of an organization.