The Technology Training Specialist is responsible for helping staff and attorneys learn and use available technology to support our clients. Must project a professional, engaging demeanor and provide a positive, high-energy learning environment. We are seeking a reliable self-starter and problem solver who looks for opportunities to educate and leads by example. Training delivery includes classroom training, webinars, individual coaching, support, and document troubleshooting. The Technology Training Specialist follows Firmwide standard Lesson Plans when training, but also contributes to the development of classroom and e-learning training curriculums. Drafts training documents and communications as needed. Provides end-user support on advanced topics as needed.
POSITION SPECIFIC SKILLS
Continuously learn new technologies, systems, and best practices through self-directed study, hands-on testing, observation, training, and interaction with attorneys, legal staff, and administrative staff.
More important than what you know is what you can learn through diligence, curiosity, repetition, and failure; and how you use that new knowledge to adjust, refresh, and build upon your existing knowledge.
Comprehensive knowledge of Microsoft Office, the proper use of Word to construct legal documents, and the use of Document Management systems.
Proactive and reliable self-starter and problem solver who looks for opportunities to contribute and to educate.
Based on knowledge of our customers and the system in question, develops technology tips, guidelines, and documentation that effectively promote learning and absorption of material, following defined best practices.
Deliver informal and formal learning solutions in a manner that is clear, engaging, and effective, in a classroom, one-on-one, or virtual room environment using the proper medium (PowerPoint, direct demonstrations, video conferencing, etc.)
Deliver New Hire Training for incoming staff and attorneys at the highest possible quality as an ambassador of the Firm to new employees.
Maintain the learning environment so that it is professional, clean, up-to-date, and ready for training.
Provide escalated 'how to' targeted training/support to individuals as needed on Firm applications and procedures.
Evaluate your training through recording, evaluation sheets, and follow-up with supervisors and managers to determine effectiveness of training program, and adjust your approach and delivery in a constant iterative process.
Qualifications & Requirements
Education, Work Experience, Skills
Knowledge of Microsoft Office 2016 products, proper use of Word to construct legal documents and the use of Document Management is essential, as is the ability to learn new applications quickly, proficiently, and independently. Flexibility to work overtime and some weekends
College degree preferred;
At least three years training experience required, with a preference given to those coming from a law firm environment.