The Manager of Information Technology is responsible for the implementation and maintenance of the office technology needs. The ideal candidate is attentive to detail, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, and owns/acts on quality problems.
This position is based in Los Angeles, California and supports the Los Angeles and San Francisco offices. The individual reports to the US Manager of IT Customer Service, based in Austin, Texas.
Primary job responsibilities include, but are not limited to:
Ensure that all IT equipment and infrastructure is maintained within the Los Angeles and San Francisco offices
Identify and address operational technology needs
Liaise with third-party IT support vendor to address operational technology needs in the San Francisco office on a weekly basis
Assist with evaluation, testing and deployment of new technologies
Responsible for seeing that current technologies are maintained and working as designed
Ensure that all IT Service functions are performed within budget
Collaborate closely with other IT Managers
Responsible for ensuring that IT Services are delivered to the firm with the highest level of Customer Service possible
Solicit feedback from firm personnel and enact change to improve the level of service provided
Lead and manage the local IT Support Analyst(s)
Provide an escalation path, operational oversight, personnel management and professional development opportunities for this team
Work closely with local office administration to provide other services as required
Travel to San Francisco office to identify and address operational technology needs
Equal Employment Opportunity/M/F/disability/protected veteran status
Norton Rose Fulbright will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.
Qualifications and experience:
Bachelor’s degree specializing in information technology required
5+ years of related experience in the field of Information Technology
Experience in a law firm or professional services environment is preferred
Proficiency with a wide range of computer technologies, including Windows, networking technologies, Microsoft Office, computer hardware, remote access solutions and smart devices
Experience in managing IT staff including recruiting, training and coaching employees, communicating job expectations and appraising their performance
Strong analytical skills to determine appropriate solutions to issues that may arise within the technology
Ability to effectively communicate technology, infrastructure and process needs and requirements with all personnel levels; through good oral and written communication
Must be able to work a very flexible shift including weekends, nights and holidays when necessary; some remote work may be necessary
Internal Number: 2019-029
About Norton Rose Fulbright US LLP
Recognized for our industry focus, we are strong across all the key industry sectors: financial institutions; energy; infrastructure, mining and commodities; transport; technology and innovation; and life sciences and healthcare. Through our global risk advisory group, we leverage our industry experience with our knowledge of legal, regulatory, compliance and governance issues to provide our clients with practical solutions to the legal and regulatory risks facing their businesses.
Wherever we are, we operate in accordance with our global business principles of quality, unity and integrity. We aim to provide the highest possible standard of legal service in each of our offices and to maintain that level of quality at every point of contact.
Norton Rose Fulbright Verein, a Swiss verein, helps coordinate the activities of Norton Rose Fulbright members but does not itself provide legal services to clients. Norton Rose Fulbright has offices in more than 50 cities worldwide, including London, Houston, New York, Toronto, Mexico City, Hong Kong, Sydney and Johannesburg. For more information, see nortonrosefulbright.com/legal-notices.