Baker, Donelson, Bearman, Caldwell & Berkowitz, PC has an immediate opening in its Baltimore, MD office for an IT Support Specialist (tiers 2/3). Candidates must be customer-service oriented and proactive in anticipating and resolving issues while maximizing efficient use of computing resources.
Act as second level Help Desk.
Provide support for all applications.
Provide support for and rollout of new computer hardware.
Trouble-shoot, analyze, research, and resolve issues for users locally and firm-wide.
Provide "just in time" desk-side training to attorneys and staff.
Actively participates in and assists in the pilot of any application updates.
Provide support for meetings and video conferences.
Recognize sense of urgency and responds appropriately.
Communicates and provides appropriate progress and status as necessary to user and management.
Document, track, and monitor all issues to ensure a timely resolution.
Proactively, on a regular basis, tour all floors to be visible to users and during outage situations in need of assistance.
Acts as a Subject Matter Expert (SME) on one or more software applications.
Other responsibilities as required.
Qualifications and Skills:
o Microsoft Office 2010, 2016
o Proficiency with MS Office - MS Word (including styles), Excel, Outlook
o Microsoft Windows 7/Windows 10
o NetDocuments or similar Document Management System
o DocsCorp Suite
o Intapp Time (time entry) or similar
o LexisNexis InterAction
o Adobe Acrobat 11 or DC
Minimum of two years of User support or related experience. Law firm experience preferred.
Experience supporting Microsoft Office, Windows and other legal specific core applications.
Excellent verbal communication and interpersonal skills required to interact professionally with clients, lawyers, paraprofessionals, other staff members and outside vendors.
Strong analytical and problem-solving skills.
Technical certifications such as MCP a plus.
Ability to effectively prioritize and execute tasks in a high-pressure, demanding, fast paced environment.
Ability to work both in a team based environment and independently.
Flexibility to work extended hours.
Possible travel for rollouts and additional location support.
Ability to lift pc equipment and desktop printers if necessary.
Must provide minimum authorization to work in the United States. Resumes only accepted for job posted.
Baker, Donelson, Bearman, Caldwell, & Berkowitz, PC is an equal opportunity employer and all qualified applicants receive consideration for employment and all employees are treated during employment without regard to race, color, sexual orientation, gender identity, marital status, religion, sex, age, national origin, genetic information, physical or mental disability or veteran status.
About Baker, Donelson, Bearman, Caldwell & Berkowitz, PC
For more than 125 years, Baker Donelson has built a reputation for achieving results for our clients on a wide range of legal matters. While providing legal services is our focus, it is how we deliver them that sets us apart. Our goal is to provide clients with more than what they have come to expect from a law firm.
Baker Donelson commits to a deep understanding of a client's business, to enable us to anticipate clients' needs and assist in their decision making processes. Because we offer consistent, knowledgeable guidance based on their specific goals and objectives, clients view us as a valued business partner. This allows them to focus on the growth and success of their business, confident their legal issues will be handled by an attentive, responsive team.
As the 64th largest law firm in the U.S., Baker Donelson gives clients access to a team of more than 650 attorneys and public policy advisors representing more than 30 practice areas, all seamlessly connected across 20 offices to serve virtually any legal need. Clients receive informed guidance from experienced, multi-disciplined industry and client service teams. Our diversity and women's initiatives ensure diversity... in our people, perspectives and experiences. Technology helps us operate more effectively and efficiently by providing instant access to client-specific information and other key resources.