Office: Washington, DC Department: Information Technology (Firmwide) Reports To: Manager of Enterprise Infrastructure FLSA Status: Exempt Schedule:Core Hours: 9:00 a.m. to 5:30 p.m., M-F; additional hours as required to fulfill responsibilities
GENERAL SUMMARY: Under the general supervision of the Manger of Enterprise Infrastructure, and following prescribed department, office and firm procedures, the Systems Engineer will be responsible for providing system administration, support, system maintenance, and operation of a firm's enterprise storage, servers, and backup protection systems. The Systems Engineer is expected to perform all responsibilities with a commitment to providing superior service to the firm's clients, attorneys, advisors and staff, and maintaining an atmosphere of teamwork and continuous improvement. Above all, the Systems Engineer must fulfill the needs of the firm in a manner which is consistent with the Firm's Core Values.
ESSENTIAL DUTIES AND RESPONSIBILITIES(Duties are performed throughout every work day, as necessary):
Act as Subject Matter Expert for various storage and server technologies to include: Windows Server, VMware, NetApp, Nutanix, and Rubrik.
Perform software installations and upgrades to operating systems core infrastructure equipment (virtual/physical).
Schedule installations and upgrades, and maintain them in accordance with established IT policies and procedures.
Monitor and tune the system to achieve optimum performance level
Ensure data/media recoverability by implementing a schedule of system backups and database archive operations.
Support media management through internal methods and procedures or through offsite storage and retrieval services.
Develop and promote standard operating procedures.
Conduct routine hardware and software audits of enterprise servers and storage to ensure compliance with established standards, policies, and configuration guidelines
Monitor and provide performance tuning to system components as required to ensure optimum system function.
Participate in disaster recovery planning and tests.
Maintain knowledge of emerging technologies and provide input for process improvement
Ensure adequate documentation of all strategies, processes, and procedures related to the implementation and support of the environment.
Assist with resolution of escalated incidents and participate in problem management activities.
Work with customers to resolve enterprise application problems and service requests.
Participate in cross-functional team projects to implement new or updated technology.
Work with other members within Technology Services Group to ensure complete and timely resolution of customer questions and issues, and to complete any necessary follow-up on resolution.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:
Experience with enterprise storage solutions to include: NetApp, DELL EMC, Nutanix
Experience with hypervisor deployments: VMware ESXi, Microsoft App-V, Acropolis
Experience with hyperconverged infrastructure: Nutanix, VSAN/vxRail, Simplivity
Experience with an Active Directory environment to include a strong knowledge of Windows Group Policy Objects and Group Policy Preferences (GPO/GPP)
Proficient in scripting and automation; VB Script, PowerShell or Perl scripting
Ability to pay close attention to detail, occasionally for prolonged periods of time and under restrictive deadlines, and complete work assignments logically and accuratel
Ability to prepare systems and configuration documentation
Experience supporting Windows Server 2008, 2012, and 2016
Experience with Office 365, Microsoft Azure, and Amazon Web Services (AWS)
Knowledge of the network protocol TCP/IP, including sub-netting and routing and the ability to troubleshoot intermediate networking issues
Broad knowledge of network and server systems with a strong ability to understand complex environments in order to perform a thorough root cause analysis
Knowledge in system patching and malware protection products
Must have strong knowledge in enterprise System design including virtualization, SAN, DAS, and NAS systems, data replication and consolidation
Experience in translating business requirements and designs into technical designs
High level of written communication and documentation skills
Ability to prioritize and work independently
Strong attention to detail
Advanced analytical and problem solving skills with the ability to fully utilize tools to compile and analyze data
Results driven professional who can organize, prioritize, plan and multi-task work activities, with the ability to effectively meet deadlines in a high pressure environment
Excellent communication and customer service skills with the ability to work effectively with all levels of personnel of the Firm
Consistently demonstrates judgment and discretion in a results orientated environment
Ability to read, comprehend, and follow instructions
Excellent oral and written communication skills, including the ability to communicate potentially detailed and complex information to others
Ability to manage multiple priorities and adjust to changing priorities in a professional manner
Commitment to maintaining confidentiality of client and office information and adhering to the Firm's Core Values
Commitment to professional growth and development
Ability to read, write and speak English
EDUCATIONAL/JOB EXPERIENCE REQUIREMENTS:
Bachelor's degree preferred, college coursework in computer science, management information systems