Information Technology (IT), Litigation Support, Operations
The candidate will work in the Litigation Support Division’s Practice Management group which oversees the agency’s document management system (iManage/Filesite). The iManage Document Management System (DMS) Administrator is responsible for administering the Law Department’s document management system (iManage WorkSite/FileSite and integrated software products from iManage partners, such as DocuAuto).
The iManage DMS Administrator:
Monitors and tunes performance, maintains system security, installs and maintains software versions and patches, analyzes and resolves technical problems, makes recommendations for planning and budgeting, provides expertise and experience with complex technical activities and projects, stays educated about the iManage product roadmap, and understands complex use cases from a power user point of view;
Serves as technical leader and supervises unit responsible for administering the Department’s document management system and related systems, including matter-centric workspace generation tools and automated data import tools;
Manages multiple projects in addition to administering several dozen servers, including maintaining distinct databases for legal, administrative and appellate related documents; designing and maintaining workspaces for transactional and litigating divisions as well as for administrative non-legal divisions; designing and maintaining web-based workspaces as needed; administering web-based application; coordinating and executing mass import of documents from internal and external sources; migrating new groups of users;
Monitors system performance and storage utilization and assists with planning ahead for necessary hardware or software upgrades . Documents current and new systems and operations for use within the Law Department;
Performs 2d level user support for issues related to iManage, including troubleshooting, document import and export requests, matter-centric workspace requests, and permissions issues;
Coordinates with Department of Information Technology and Telecommunications and vendors as well as the Law Department’s Information Technology resources;
Works with Chief and Deputy Chief of Litigation Support as well as Chief Information Security Officer and Information Security teams, which include Cyber Command and Department of Information Technology and Telecommunications Security Operations Center, to ensure each system’s adherence to security requirements and performance in coexistence with security tools;
Trains end users;
Works hours necessary to fulfill the responsibilities of the position.
Minimum Qualification Requirements
Professional/Vendor Certification, Education and Experience Requirements: You must have current professional/vendor certifications.
In addition, you must have one of the following:
A masters degree in computer science or a related field from an accredited college or university, accredited by regional, national, professional, or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) AND 12 months of satisfactory full-time (not classroom based) specialized experience in computer applications development planning, design, configuration, installation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management as described in the following nine Major Task Groups in the IT Titles Task Inventory*: Applications Development; Web Development, Design, and Maintenance; Business/Systems Analysis; Project Management Support; Application Design; GIS Structures, Spatial Analysis, and Mapping Principles; Testing; Technical Writing; and Version Control; OR
A baccalaureate degree from an accredited college or university, accredited by regional, national, professional, or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) AND 24 months of satisfactory full-time (not classroom based) specialized experience as described in “1” above; OR
A four-year high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization AND 24 months of satisfactory full-time (not classroom based) specialized experience as described in “1” above plus 48 months of information technology experience as described in the IT Task Inventory *; OR
A satisfactory combination of education and experience which is equivalent to “3” above. Education may be substituted for the information technology experience on the basis of 30 semester credits from an accredited college or university, accredited by regional, national, professional, or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) is equivalent to 12 months of experience, up to a maximum of 48 months. However, if you qualify under options “2,” “3” or “4,” you must have at least a four-year high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization and at least 24 months of satisfactory full-time (not classroom based) specialized information technology experience as described in “1” above.
*Please be advised this position is a provisional appointment. The hired employee would be required to file, pass and be reachable on the Certified IT Developer (Applications) List in order to obtain permanent status and to continue employment in this title.*
iManage 8.5 or above certification
Experience with DocAuto software
Excellent SQL query skills
Knowledge of Windows 10
Experience with application installation, data conversion and testing.
Candidate must also possess the following:
Experience administering iManage;
Experience with Windows Server 2008 or above;
Knowledge of Windows 7 and above;
Knowledge of iManage integrations with Microsoft Office 2010 and 2016 and Adobe Acrobat;
Strong desktop troubleshooting skills;
Understanding of local and wide area networks;
Excellent listening skills and written and oral communication with non-technical users, including in training;
Excellent ability to multi-task in a high-stress environment;
Responsive, especially in a service disruption; attentive to detail; persistent in follow up; and respectful of the need to keep confidences.