Wiley Rein LLP, a leading Washington, DC law firm, has an opening for a Desktop Engineer to join its Information Services Department. As an integral member of the Desktop Engineering team, this role is responsible for the quality, stability and reliability of the firm’s desktop, laptop and tablet computing environment.
RESPONSIBILITIES: • Architect and maintain the firm’s modern desktop management solutions using SCCM and Intune • Create installation packages for installs and upgrades • Deploy security updates and administer the installation of fixes, enhancements, and upgrades to supported systems via Microsoft SCCM • Maintain quarterly update of BIOS, firmware and drivers • Maintain quarterly roll-up of task sequence to include all updates • Utilizing SCCM and other utilities, report on the Firm’s workstation fleets including PC specifications, PC usage, deployment success, and software usage/metering, compliance • Maintain version control of SCCM Task Sequences • Develop and implement test plans for new software and hardware implementation • Compile and maintain application and workstation design documentation • Monitor troubleshoot and correct Windows environment flaws and errors • Assist the Technical Support Services Team in resolving escalated workstation issues • Assist in the creation of knowledge base articles for Technical Support Services Team to utilize • Work with customers and other IS staff to troubleshoot and resolve endpoint computing issues, both on-network and through remote access • Identify opportunities and implement solutions to improve customer satisfaction with the firm’s systems • Flexibility and willingness to respond to issues during and outside of core business hours
EDUCATION AND EXPERIENCE: • Bachelor’s degree in Computer Science or related discipline or relevant equivalent work experience required • Prior experience in a law firm or professional services environment a plus • 5+ years of experience in advanced Windows system design and development and deployment experience in a complex, multi-vendor network environment • 5+ years of experience implementing, administering SCCM support of system deployments • Experience with the design and deployment of solutions with SCCM/Intune co-management a plus • 5+ years of experience using packaging tools for system imaging and application deployment • Experience integrating, configuring and optimizing software applications and Windows Operating System • 5+ years of experience in Windows patching, security configurations, compliance reports, and remediation • 3+ years CLI and scripting experience (i.e. PowerShell, VBScript, Batch) • Experience working with Active Directory, Active Directory Replication and Group Policies • Hands-on experience with a wide variety of desktop applications, Microsoft Office365, Document Management Systems, and law-firm specific utilities • Hands-on experience with remote access and mobile computing solutions including Citrix, and VPN technologies • Experience monitoring, deciphering and responding to windows telemetry data
KNOWLEDGE, SKILLS AND ABILITIES: • The ability to communicate professionally and effectively, both in oral and written form • The ability to multi-task, prioritize/coordinate deadlines and track progress of tasks while utilizing time efficiently • The ability to comprehend and research complex technical issues • Must maintain confidentiality of work-related information and materials • Ability to demonstrate attention to detail and accuracy • Must establish and maintain effective working relationships • Proven strong analytical and troubleshooting skills • Strong customer service orientation • Highly motivated self-starter with ability to work effectively and independently • Possesses the attitude of collaboration and sharing • Willingness to learn and adopt new technologies and methodologies • Position requires adherence to Information Services Department policies and change control processes as well as the firm’s security and governance requirements across all administered applications • Ability to perform off-hours support as needed for system monitoring and maintenance and to assist with time-sensitive customer requests
WORK ENVIRONMENT/PHYSICAL DEMANDS: • Position operates in a professional office environment which is usually quiet to moderate • Position requires that the employee have the ability to multi-task in a fast-paced work environment • Position requires that the employee analyze and resolve problems according to shifting priorities, time frames, and resources, as well as document resolutions • This position is primarily a sedentary position. However, some duties and responsibilities are required which would require the applicant to lift files or equipment, open filing cabinets, bend or stand, kneel, stoop or crouch to access equipment, reach with arms and hands, climb or balance, occasionally move about to access office equipment, etc. • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. • The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 50 pounds. • The Firm requires that the duties and responsibilities of this position be performed onsite during scheduled work hours.
*This description outlines the basic requirements of this position. It is not intended to be a complete description of other requirements which include adherence to Firm policies and procedures as well as Department performance standards.
**Wiley Rein is an Equal Opportunity Employer with a strong commitment to the achievement of excellence, diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
***This Organization Participates in E-Verify.
About Wiley Rein LLP
Wiley Rein is a dominant presence in Washington, DC, with more than 240 attorneys and public policy advisors. Our firm has earned international prominence by representing clients in complex, high-stakes regulatory, litigation, and transactional matters. Many of the firm’s attorneys have held high-level positions in the White House, on Capitol Hill, and in federal agencies including the U.S. Department of Defense, the U.S. Patent and Trademark Office, the Federal Communications Commission, the U.S. Department of State, the U.S. Department of Commerce, the Federal Election Commission, and the U.S. Department of Justice. Many of our attorneys also have active high-level security clearances that allow them to quickly “read in” to matters when there is a need to access classified materials. The Legal Times has noted that the firm “represents as perfect a merging of public policy and corporate America as exists in Washington.”
Wiley Rein operates at the intersection of politics, law, government, business, and technological innovation, representing a wide range of clients—from Fortune 500 corporations to trade associations to individuals—in virtually all industries. We believe deliveri...ng consistent and successful results is achieved through building true partnerships with our clients. We do this by understanding the industries and economic climate in which they operate and the current and potential legal issues that impact their business. Most importantly, because Wiley Rein remains a Washington, DC-based firm that largely operates out of a single office, we are able to control costs and billing rates in a manner that is nearly impossible in large, multi-office or multinational law firms.