Dykema, a leading national law firm, has an opening in our Renaissance Center location in Downtown Detroit, Michigan, for a Technical Support Specialist. Duties include logging all customer calls, maintaining records and capturing final resolutions in the on-line Support system, IQTrack. The position also includes routing calls to the appropriate person within the Department for resolution in accordance with established escalation procedures and conducting periodic one on one training sessions on various technical topics with office attorneys and staff as needed and maintaining an inventory of all computer equipment in the hardware inventory database and handling return of all leased equipment.
Requirements include an Associates degree in Information Systems or related field preferred, or a comparable level of training such as which may be acquired through additional work experience. Law firm experience preferred, but not required. Three (3) years of computer support experience, including user support and hardware/software troubleshooting. Advanced support skills with current versions of Microsoft Office and Windows. Work requires mental and visual ability to read, interpret, and investigate problems and solutions and exercise independent action. Excellent written and oral communication skills required. Must possess strong organizational and customer service skills.
The incumbent will be on call 24x7. Requires travel to other Dykema locations. Uses computer workstations extensively. Requires some lifting of heavy equipment (20-30 pounds) including replacing computer monitors, troubleshooting printers, assembly, etc.
Competitive salary and benefits package including parking stipend and educational assistance. Apply by clicking the link that follows.
About Dykema Gossett PLLC
Dykema Gossett PLLC, a leading national law firm, serves clients around the world from our 13 strategically situated offices in Michigan, Illinois, Washington, D.C., Texas, California, and Minnesota. Unparalleled client service is at the heart of our approach to the practice of law. We hire the best and the brightest talents and instill in all a commitment to our clients’ satisfaction and the achievement of their business and legal goals. Dykema is an Equal Opportunity Employer.