Morrison Mahoney, a Boston law firm, is seeking an experienced IT Systems Engineer. The role primarily performs desktop and application engineering support to ensure high levels of availability, performance and security of the firm’s desktop and Citrix VDI environments. Ability to perform additional network and systems tasks as needed. Works closely with the Help Desk, Desktop Support and Network groups to provide and maintain overall business continuity and ensure 24x7 system stability and availability. Serves as an escalation point for level 2 and 3 desktop or application issues. Responsible for designing and maintaining SCCM, Patching, Group Policy, Active Directory, scripting, etc. Experience with PC/Laptop hardware and law firm applications such as Microsoft Office, iManage, Carpe Diem, Elite, etc. running in a Citrix XenApp environment is preferred.
Experience with SCCM and the ability to take ownership of SCCM (System Center Configuration Management) infrastructure administration and development including image building, creation of task sequences, driver package maintenance, publishing reports, inventory, creating dynamic collections, application deployment and other essential functions of SCCM.
Assist with maintaining, upgrading, integrating, and optimizing the firm’s off-the-shelf application portfolio (Microsoft Office, iManage, Carpe Diem, Elite, PowerPDF, etc.).
Ownership of Windows Server Update Services (WSUS), including client deployment, troubleshooting, and reporting. Ensure firm’s desktop Operating Systems and applications are up to date with security and critical patches.
Deploy and maintain mission critical applications in a Citrix XenApp environment.
Experience with Microsoft Active Directory and with Group Policy Objects (GPOs), writing and troubleshooting, including software deployment and security settings and configurations.
Design and maintenance of System and Machine Policies associated with the Desktop and Applications.
In depth knowledge and troubleshooting skills of desktop operating systems methodologies (file system, registry, services, etc.), as well as system tools and remote desktop support.
Experience with desktop and laptop hardware.
Must have the ability to work independently and perform rapid solution engineering under time constrained conditions with limited support.
Utilize scripting (PowerShell) to automate tasks as needed.
In an ongoing effort to share knowledge with other team members, develop and maintain documentation on all processes, configurations, interfaces, and scripting.
Provide end-user support as needed.
Assist with additional tasks and projects as needed.
Periodic after-hours support may be needed.
Bachelor’s degree in an Information Technology field.
Experience working in a law firm or professional services firm.
Experience transitioning to a Windows 10 environment.
2+ years’ experience configuring and supporting desktops/laptops.
5+ years’ experience in an IT department.
Experience with application engineering in a Citrix VDI environment.
Advanced knowledge of Microsoft operating systems (7, 10, Server 2008R2 and higher), software packages and products.
Hands-on experience with SCCM.
Experience with scripting (PowerShell).
Detail oriented and ability to develop implementation plans.
Ability to lift up to 40 lbs.
Morrison Mahoney is committed to a policy of equal employment opportunity and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, veteran status, sexual orientation or any other classification, as protected by federal, state or local law. Equal employment opportunity extends to all personnel practices.
Unsolicited resumes will not be accepted from placement agencies or recruiting firms.
About Morrison Mahoney
With 160 attorneys, eleven offices throughout the Northeast and an impressive record at trial, Morrison Mahoney is one of the region’s leading litigation firms. We deliver quality legal services in diverse trial law and business law practice areas.