Under the direction of the Director of Application Services, the Desktop Engineer manages and is responsible for the development and delivery of Virtual Desktops and Firm Applications through Local and Remote Access systems (Citrix). Implements and maintains supporting systems and architecture to ensure a secure, stable Client/Remote Access environment for the Firm.
Performance Monitoring and Reporting – Netscaler MAS.
Preparing Master Client OS Images (Windows10 1809+).
Management of Group Policies on VDI and Physical Environments.
Provide escalated level support to Help Desk and end users.
Secure client resources by developing client access controls, endpoint monitoring and supporting documentation.
Provide 24x7 response when necessary for urgent events.
The Desktop Engineer will be expected to have:
Significant experience configuring and deploying Client Packages (SCCM preferred) and Group Policies.
Significant experience troubleshooting Windows Desktops.
Significant experience troubleshooting Citrix or related VDI technologies.
Demonstrated knowledge of Windows Servers and Desktop products.
Demonstrated exceptional communication skills both within and outside of the IT Department.
Commitment to standards and documentation.
Education and Experience
Any combination equivalent to: Bachelor’s degree in Information Systems/Technology and/or equivalent industry certifications. At least 5 years of experience managing a Microsoft, Citrix, or VMWare network environment. Previous law firm experience highly desired, but not required.