The Desktop Support Specialist is responsible for effective support, installation/configuration, operation, and maintenance of end user hardware and software and related infrastructure. This individual ensures that hardware, operating systems, software systems, and related procedures adhere to the firm’s standards.
Provide Level 1 & 2 support for staff on Microsoft Windows, Office, and other software as well as supporting desktop, laptop, and mobile devices.
Participate in Help Desk operations to provide prompt and thorough support to staff and maintaining accurate and timely updates to Help Desk cases.
Conduct Active Directory administration tasks such as resetting passwords, unlocking accounts, and adding/removing group memberships.
Perform hardware maintenance on workstations, laptops, and other equipment including diagnosis, recommendation, repair, upgrade, and replacement as necessary.
Keep current on IT developments, recommending upgrades in hardware/software systems as appropriate.
Monitor and ensure installation of operating system updates and assigned software applications.
Create and maintain detailed documentation of the IT systems and deployments.
3-5 years’ experience supporting Windows desktop/laptop PCs.
Ability to configure, install, troubleshoot, and maintain workstations, laptops, and tablet PCs.
Ability to setup and support Microsoft Windows, Office 2013 and higher and other office productivity software.
Working knowledge of basic networking concepts (TCP/IP, DNS, DHCP, etc.).
Knowledge of Windows 10 and Active Directory (users, groups, and computers) is a plus.
Must be willing and able to coordinate and communicate effectively as a member of the IT team.
Must have strong customer service skills and the ability to deal diplomatically with a wide variety of personalities.
Must have good verbal skills, be able to explain technical items to non-technical personnel.
Must be able to work flexible hours including occasional overtime.
A+, MCP, MCITP or similar certifications highly preferred.
Experience installing software, patches, updates on desktops & laptops.