Successful candidate will be a team player who is self-motivated, with experience in planning and deploying application upgrades and acting as Service Center third level support. In addition, the ability to multi-task and handle multiple issues and upgrades simultaneously with minimum supervision.
Research, plan, install, configure, troubleshoot, maintain and upgrade various applications.
Provide desktop computing customer service and support.
Handle all problems escalated from 1st and 2nd level Support and resolve all issues. As issues need to be escalated to Engineering, work with the team as well as the Vendor, to remediate all issues.
Configure and manage software Package Distribution via SCCM.
Create and maintain related documentation and knowledge base.
Coordinate and document the proper desktop build steps and procedures.
Make recommendations for desktop performance improvements.
Technical expertise on Desktop and Citrix Management and troubleshooting.
Review new software requests for installation, document application integration steps, track off-site packaging requests and plan deployment.
Deployment Management of software and end user devices.
Responsible for application upgrades and escalated trouble tickets.
5+ years’ experience supporting Windows desktop/laptop PCs.
Possess excellent verbal and written communication skills.
Strong analytical thinking and problem-solving skills.
Demonstrated success in a support and application maintenance role.
Extremely organized and detail oriented.
Interested in learning new technologies with a readiness to participate in Infrastructure projects.
Displays flexibility and adaptability in the workplace.
Extensive knowledge of Windows 10 operating system and Application integration including Microsoft Office, and a working knowledge of Citrix, Microsoft SCCM, basic TCP/IP networking experience desired
Must be able to work flexible hours including occasional overtime.
A+, MCP, MCITP or similar certifications highly preferred.
Experience installing software, patches, updates on desktops & laptops.