Join us if you have: - 6+ years of experience in Information Technology
- 5+ years of direct experience in end user computing and mobile device management
- A self-starter mentality while being a team player, and a willingness to learn and utilize new technologies
- Ability to provide off-hour support (evenings, weekends and holidays) for rotating after-hours support
- Demonstrable understanding of desktops, laptops, mobile devices, printers, various Windows OS, and Microsoft Office Suite
- Exceptional customer service and troubleshooting skills, problem solving, and follow-up skills
- Excellent interpersonal skills
- Ability to handle stressful situations in a calm, composed manner.
- Ability to quickly assess a situation and adjust approach to fit
- A strong attention to detail and quality control
- Analytical skills
- Experience with ITIL methodologies
- GED/High School Diploma; Bachelor’s degree preferred
PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is regularly required to feel and reach with hands and arms and frequently required to sit, stand, walk and occasionally stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. This job description intends to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to include all duties and responsibilities. Davis Wright Tremaine LLP believes that embracing diversity and inclusion brings out the best of what each individual has to offer and inspires us to build strong and lasting connections with each other, our clients, and our communities. We are committed to promoting a diverse workforce and inclusive environment where every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. It is our policy to hire, promote, transfer, terminate, and make all employment-related decisions without regard to an employee’s sex (including pregnancy, childbirth, breastfeeding, or related medical condition), race, color, ancestry, sexual orientation, gender, gender identity, gender expression, national origin, religious creed, age, marital status, physical or mental disability, genetic information, medical condition, military condition, military or veteran status or any other basis prohibited by applicable local, state, or federal laws. |
