Wood Smith Henning & Berman is a national law firm with 26 offices across the United States. We are looking for an IT Support Analyst to join our IT team in one of our following 3 offices: Tampa, Florida; Riverside, CA; Aliso Viejo, CA.
This is an opportunity to join a great IT team at a rapidly growing law firm. This individual would handle incoming user support calls and emails, and provide the highest level of customer service in a fast paced environment. This position also works on new hire intake, departing users, software and hardware support, computer inventory, lease management, mobile phones, and other various projects that are assigned. The ideal candidate will have experience or a solid understanding of some of the following technologies:
Microsoft Office 2016/2010
Citrix shared desktop or VDI or similar
Crowther macros or similar macro package
MobileIron or similar MDM solution
Biscom/Citrix Share File, or similar file sharing program
eCopy PDF Pro, PowerPDF or similar
Cisco IP phones or similar
ServiceNow or similar service desk system
Prior law firm experience is preferred, but not required.
Candidate must have excellent customer service and troubleshooting skills.
Must also be able to work well in a team environment with constant collaboration and knowledge sharing.
Must also be able to prioritize work, be organized, and adapt quickly to changing technology.
Must be able to lift 50 pounds and crawl under desks when necessary
Some occasional travel to other offices may be required.
About Wood Smith Henning Berman
Wood Smith Henning Berman is a national law firm with 26 offices across the United States.