The Trainer will conduct user computer application training and must have the ability to quickly learn new or upgraded products to train and support users.
Duties & Responsibilities:
Conduct user computer application training for internally-developed applications and other purchased applications via various methods (demo, one-on-one, classroom/hands-on, floor support).
Develop written training materials, such as quick reference cards and instructor guides.
Conduct multiple-session computer application training for new hires.
Troubleshoot application issues as needed.
Education & Experience:
Bachelor’s Degree required; prior law firm experience preferred but not required.
Strong analytical skills, as well as ability to organize and produce detailed and accurate work.
Ability to multi-task, excellent written, oral and communication skills.
Minimum five-years working knowledge with extensive end-user training experience in the following: Windows 10, Microsoft Office 2016. Knowledge of legal specific applications and Word add-ons (Matter-Centric iManage, Intapp Time, Power PDF Plus, Workshare Compare, Innova, DocXtools) a definite plus