Summary: Highly motivated Technology Trainer to be part of a team responsible for the design and delivery of personalized and group training of firm personnel on all firm technology systems and software, with assigned new hire training responsibilities for multiple firm office locations. This position is responsible for proactively delivering classes and associated instructor-led classes through coaching, eLearning, skills assessment and other technology methods that may be in use using all firm hardware and software to facilitate classroom and distance learning with a personal approach.
Duties: • Conduct new hire or rollout training via stand-up or web-based delivery for each of the core firm applications • Facilitate training for new technology initiatives • Maintain training information, learning plans and calendars in our Learning Management System • Assist with the creation of in-house training documentation, and customizing vendor documentation to meet firm and departmental standards • Create eLearning videos using Captivate, SnagIt or other video editing tools • Maintain knowledge in training, technology, and educational delivery methodology • Be a subject matter expert in specialized applications as needed or assigned on specific technology • Use Incident Management System to properly document and escalate issues as they are observed or reported • Collaborate within the larger TSG Training team, as well as extended TSG organization to ensure the highest level of customer support and resolution • Serve as liaison between staff and the technology department to resolve issues • Assist with the quality assurance process for new technology • Provide support for internal clients, technology and AV/VC setups
Required Skills/Qualifications: • 5-10 years of experience facilitating technology training in a law firm or professional services organization • Familiarity with document management systems and other legal applications • Excellent verbal and written communications skills • Strong presentation skills • Advanced level knowledge and experience with Microsoft Office suite on a Windows platform • Bachelor's degree from an accredited university of college (comparable work experience will be considered) • Time management and flexible organization skills • Strong desire to learn and implement new technology
Desired Skills/Qualifications: • Strong service orientation • Ability to adapt training to various learning styles and skill sets • eLearning development using Captivate, Camtasia, Storyline, SnagIt or other authoring tools • Willingness to be flexible, especially in the following areas: overtime, offering suggestions and working in a team to resolve problems, performing tasks not specifically identified in the job description, and assuming responsibilities as the needs of the department evolve • Ability to work independently or as part of a collaborative team • Professional demeanor • Able to organize and track progress of projects • Understand and apply standard levels of learning measurement and evaluation
About Seyfarth Shaw LLP
At Seyfarth Shaw LLP, we are leading the way to deliver legal services more effectively, more efficiently, more transparently. With more than 850 attorneys in the U.S., London, Shanghai, Melbourne and Sydney, we offer a national platform and an international gateway to serve your changing business and legal needs in litigation, employment, corporate, real estate and employee benefits.
Recently, BTI Consulting Group recognized Seyfarth as one of the nation’s best law firms for client service in its 2014 BTI Client Service A-Team Report, which ranks firms based only on client feedback that serve the Fortune 1000. Corporate counsel said Seyfarth “excels” in “Unprompted Communication” and “Anticipating the Needs of Clients” - key tenets of our SeyfarthLean client service model - where the firm ranked “Best of the Best.”
Seyfarth also earned a spot on the Financial Times FT US Innovative Lawyers 2013 index. The recognition reflects the ongoing efforts of the firm to lead the way in integrating legal excellence with innovative client solutions that drive value.
*Our London office operates as Seyfarth Shaw (UK) LLP, an affiliate of Seyfarth Shaw LLP. Our Australian practice ...operates as Seyfarth Shaw Australia, an Australian multidisciplinary partnership affiliated with Seyfarth Shaw LLP. For more information please visit www.seyfarth.com.
In Seyfarth Shaw’s effort to ensure we continue to attract the best talent, we offer competitive salaries along with a comprehensive benefits package. Our benefits include performance based salary increases and bonuses, medical and dental plans, 401(k) and retirement plans, and a public transportation benefit. We offer the opportunity to work with state-of-the-art technology in a friendly and professional environment, and we will continue to invest in your professional growth and development.
Our environment is one of collegiality, cooperation and recognition. Our strength is the diverse wealth of information we share. And while we work hard, we also make time to have fun. We participate in many charitable events and fundraisers and give back to the communities.
Seyfarth Shaw is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please contact Lisa Murphy at (312) 460-5000 and let us know the nature of your request and your contact information.
Seyfarth Shaw is committed to the principles of equal employment opportunity. Firm practices and employment decisions, including those regarding recruitment, hiring, assignment, promotion and compensation, shall not be based on any person’s sex, race, color, religion, ancestry or national origin, age, disability, marital status, sexual orientation, gender identity or expression, veteran status, citizenship status, or other protected group status as defined by law. Sexual harassment or harassment based on other protected group status as defined by law is also prohibited.