The Manager of Knowledge Management Solutions contributes to firm success by analyzing and proposing systems and processes to manage firm knowledge in support of legal practices across the enterprise. This includes managing a team to accumulate, understand, and leverage practice-specific knowledge for the benefit of the organization, its clients, its employees, and its business partners. Top-level critical analysis and customer service skills are essential for this role.
Note: We are open to candidates based in Seattle, Portland, L.A., San Francisco, Anchorage, New York, or Washington D.C.
We value entrepreneurial self-starters who bring innovative solutions to the table.
At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled.
On a typical day you will:
Provide mentorship through coaching and help with setting and managing priorities
Foster and encourage inter- and intra-departmental communication and collaboration
Balance workload within and across teams by ensuring employees are taking on responsibilities appropriately, and ensuring the right people are in the right roles
Empower employees to provide constructive feedback, take ownership of their areas of responsibility, and share their expertise with the team
Keep employees up-to-date on the nature and status of departmental and firm objectives and priorities
Assist Director of Knowledge Management in preparing, maintaining, and executing a long-term plan for knowledge and information asset development based on business goals and input from stakeholders
Pioneer and initiate organizational change by working with a wide range of business leaders and stakeholders
Acquire and develop knowledge of vertical/horizontal industry practices, trends, benchmarking data, and create competitive analyses
Employ analytics and modeling techniques to conceptualize tactics, strategies, plans, and goals to optimize business efficiency and promote and position the firm as an industry leading, data-driven organization
Provide strategic counsel and advice to senior leaders on updates, competitor information, and industry trends by communicating and visually demonstrating business insights
Identify areas of opportunity where knowledge management can create efficiencies and leverage existing knowledge in meaningful ways
Partner with experts across practice groups and with other stakeholders who have distinct knowledge to create, classify and improve knowledge resources
Propose processes that ensure quality data, including complete and accurate data sets
Define a set of best practices regarding the sharing and utilization of the firm’s knowledge and data
Create executive-level presentations and present complex analytical findings in a clear and concise manner. Possess the ability to influence leadership through fact-based analyses
Research knowledge management tools, trends, and methods to continually improve the function
Conceptualize and craft innovative, first-of-its-kind processes to drive business efficiency, decrease costs, and reduce project cycle time
Seek to create an environment where staff across various disciplines can create new knowledge and innovation through the use of technology and team work
Provide leadership and direction to team members, including establishing priorities, assigning tasks, monitoring progress, and reporting status
Manage staff in the day-to-day performance of their jobs, complete bi-annual check-in process, and make recommendations regarding annual salary adjustments and bonus considerations
Interview and make hiring recommendations on new staff
Join us if you have:
A minimum of five to seven years' experience in knowledge management and/or legal knowledge and information systems
Experience working with SharePoint, intranet/extranet solutions, and data visualization/reporting tools a plus.
Proven experience managing teams of various sizes
Excellent written, oral, and interpersonal communication skills
Understanding of basic project management principles, including gathering, analyzing, and meeting business requirements, testing, and quality assurance
Excellent knowledge of applicable data and copyright laws
Contribute to team growth through strong team interactions, be comfortable accepting feedback, positive and negative, and be driven by both time constraints and a personal commitment to quality
Strong customer interaction skills and ability to understand and document customer needs from a business solutions perspective required
Previous experience in a legal environment a plus, but we are open to candidates from non-traditional backgrounds who have transferrable skills to succeed.
Who We Are
Davis Wright Tremaine LLP is an AmLaw 100 law firm with eight offices nationwide. We are relentlessly committed to client service and look for candidates who share that commitment. At DWT, client service means having empathy for each client’s and each lawyer’s work and personal pressures, business objectives, and legal needs; anticipating their needs; and having the capabilities and commitment to deliver what matters most to them.
What’s in it For You?
DWT offers competitive compensation in addition to ample benefits including but not limited to:
Choice of health and vision insurance plans
2 paid volunteer days for qualifying community service work
Fertility and adoption benefit
Paid sabbatical after 13 years of service
While performing the duties of this job, the employee is regularly required to feel and reach with hands and arms and frequently required to sit, stand, walk and occasionally stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
This job description intends to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to include all duties and responsibilities.
Davis Wright Tremaine LLP believes that embracing diversity and inclusion brings out the best of what each individual has to offer and inspires us to build strong and lasting connections with each other, our clients, and our communities. We are committed to promoting a diverse workforce and inclusive environment where every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. It is our policy to hire, promote, transfer, terminate, and make all employment-related decisions without regard to an employee’s sex (including pregnancy, childbirth, breastfeeding, or related medical condition), race, color, ancestry, sexual orientation, gender, gender identity, gender expression, national origin, religious creed, age, marital status, physical or mental disability, genetic information, medical condition, military condition, military or veteran status or any other basis prohibited by applicable local, state, or federal laws.