Ropes & Gray LLP is a preeminent global law firm focused on providing the highest-quality advice on our clients’ critical legal and business issues. Our global team of 2,500 talented professionals regularly helps clients meet high-stakes challenges, solve complex problems and achieve key goals. These colleagues work together across a global office network that includes offices in Boston, Chicago, Hong Kong, London, New York, San Francisco, Seoul, Shanghai, Silicon Valley, Tokyo and Washington, D.C.
We are a contemporary firm that can bring more than 150 years of legal and institutional history to bear on the challenges clients face in today’s 24/7 global business environment. Our collaborative approach gives our clients—which include many of the world’s most respected companies and institutions—ready access to leading corporate, litigation, transactional and regulatory lawyers whose knowledge and experience span industries and geographies.
With an international presence, we focus on a number of key industries, including private equity; asset management; life sciences and health care; investment banking; technology, media and telecommunications; and consumer and retail. Our clients include global industry leaders, financial institutions, investment firms, private equity firms, hospitals and health care organizations, educational institutions, and individuals.
We have consistently been recognized for our leading practices in many areas, including private equity, M&A, finance, asset management, real estate, tax, antitrust, life sciences, health care, intellectual property, litigation & enforcement, privacy & cybersecurity, and business restructuring.
Ropes & Gray is an equal opportunity employer.
The KM Business & Process Analyst plays a key role in driving the development, design, and implementation of the Firm's knowledge management initiatives and projects. This position is responsible for gathering, analyzing and documenting business and functional requirements to enhance and extend the functionality of new and existing custom knowledge management applications including SharePoint solutions. The KM Business & Process Analyst will work closely with members of the Knowledge Management team including product managers and specialists to manage KM-related projects including: conducting stakeholder interviews, evaluating business processes, developing detailed current and future state analyses and workflows, developing use cases to fully document user needs, writing clear, specific requirements documentation, and conducting testing and evaluations. The KM Business Analyst will ensure that innovative KM solutions are developed and deployed to provide business users with well-designed solutions.
Work with KM content and products teams to understand business needs, processes and requirements for applications. Work with business stakeholders to understand their methods of working. Assist in analyzing root cause of the problem or issue that requires resolution. Work with the KM Managers and KM Product Managers and Specialists to assess and prioritize competing business needs. Translate business needs into formal requirements.
Develop detailed requirements documentation including current state & gap analysis, functional specifications, detailed use cases, well-defined user roles/permissions, detailed workflows.
Work with the KM Managers and KM Product Managers to develop and maintain detailed personas for each role that uses KM solutions to provide the necessary business context for the UX strategist and development team.
Conduct formal requirement reviews with project teams. Provide guidance, seek clarification from stakeholders and provide updates throughout the design, development and testing phases of projects.
Document post-production enhancements and change requests and work with product manager to prioritize and schedule their implementation. Ensure issues are identified, tracked, reported on and resolved in a timely manner. Communicate needed changes to product managers and development team.
Perform quality assurance testing, design, create and execute test scripts and test scenarios.
Participate in focus groups and interviews with Firm personnel to assess information needs and to identify new areas of opportunity for KM to solve business challenges. Communicate user needs effectively to IT personnel and work jointly to design and implement KM solutions. Collaborate with other departments’ enterprise wide to determine and execute efficient workflows.
Performs other work-related duties as assigned.
EDUCATION, EXPERIENCE AND SKILLS REQUIRED:
Bachelor's degree in computer science, information science or related field.
Minimum 3-5 years of experience as business analyst for custom application development work using both Agile and Waterfall approaches.
Experience in business analysis techniques such as gathering requirements through interviews, workshops or modeling processes and use cases.
Must have previous experience facilitating meetings/discussion groups related to requirements definition/gathering, issue resolution, and process improvement.
Demonstrated experience writing detailed, actionable requirements and functional specifications.
Experience documenting use cases and process flow diagrams.
Demonstrated experience in business analysis and process management related to SharePoint solutions.
Exceptional attention to detail, strong analytical, troubleshooting and problem solving skills.
Ability to quickly develop an understanding of the overall business and technical contexts. Must be able to see big picture and understand how new requests could leverage or integrate with existing tools and technologies.
Must have excellent interpersonal & communication skills, demonstrated technical writing skills. Must be able to explain complex concepts and provide clear instructions and effectively collaborate with technical and non-technical teams.
Working knowledge of relational databases and/or rule based systems is important.
Working knowledge of web-based search technology and prior experience with search-based applications is helpful.
Law firm and/or professional services experience. Understanding of knowledge management principles helpful.
Must be a strong self-starter and a team player.
Experience testing/QA of applications is important. Experience with HP ALM Quality Center desired.
Ability to organize, plan and carry out multiple projects simultaneously.
Normal office environment and schedule. Must be able to travel to other offices as needed.