The Knowledge Management Technology Specialist will be responsible for supporting the day-to-day administration and management of the Firm's the experience management platform and related systems; and will serve as the primary contact for user support for the professional service departments across the firm. In addition, s/he supports the efforts to capture and maintain experience information including client and matter profiles in support of the Firm's knowledge management efforts and contributes to the implementation and on-going support of knowledge management systems and processes related to experience management. H/she is supports developing practice-specific profiles while ensuring compatibility and consistency across the entire platform; collaborating with practice specific resources to define requirements and develop practice-specific workflows to collect experience information; ensuring the quality and overall data integrity of content entered into Foundation; providing technical support to practice resources.
Responsibilities
Conduct and develop end-user training and provide support for "how to" questions and technical issues
Develop working knowledge of the content and configuration of the experience management platform and integrated data sources
Support the day-to-day operation of the experience management platform, data integration and related systems
Apply profile and configuration standards and process approved change requests to ensure the integrity of the data maintained within the experience management platform
Configure standard workflows and processes for data capture and reporting within the experience management platform
Coordinate data integration, import and export projects to ensure content is transferred and validated consistently
Prepare standard metrics reporting and related analysis to measure the quality and quantity of data maintained within the experience management platform
Participate on project teams to develop and implement enhancements to the experience management platform and related systems
Identify opportunities to improve and/or add to the experience management platform and related processes and integration sources
Contribute to standard configuration documentation and related end-user materials for the experience management platform and related systems
Qualifications
To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email staffrecruiting@sidley.com (current employees should contact Human Resources).
Education and/or Experience:
Required:
Bachelor's degree from a four-year college or university
Minimum of five years of experience in a law firm, corporate legal department or professional services environment working with practice-related information and processes
Proficiency in MS Excel, MS Word and PowerPoint
Demonstrated ability to manage multiple assignments with competing deadlines and priorities under minimal direct supervision
Excellent written and verbal communication skills
Preferred:
Experience working with legal technology such as experience or expertise systems, research tools, work flow systems and/or legal project management or practice management tools
Demonstrated understanding of law firm structure and business practices, as well as practice-specific terminology
Experience managing projects from inception through planning, execution and completion
Knowledge of various external research tools such as Lexis, Westlaw, CapitalIQ, Thomson MonitorSuite and other resources
Other Skills and Abilities:
The following will also be required of the successful candidate:
Strong organizational skills
Strong attention to detail
Good judgment
Strong interpersonal communication skills
Strong analytical and problem-solving skills
Able to work harmoniously and effectively with others
Able to preserve confidentiality and exercise discretion
Able to work under pressure
Able to manage multiple projects with competing deadlines and priorities
Sidley Austin LLP is an Equal Opportunity/Affirmative Action Employer.
