Merchant & Gould has been a leader in intellectual property law for more than 100 years. We are recognized as one of the most active filers of patents in the country, and are consistently rated among the top patent, copyright and trademark firms. We currently have an opportunity for a Desktop Support Engineer in our fast-paced downtown Minneapolis office.

Summary of position:

This position is responsible for maintaining, upgrading and troubleshooting company technologies supporting end users which involve PC hardware and software and their respective management systems.

This position includes in-office responsibilities and requires attendance at the physical office location.

Responsibilities:

1. Diagnoses and quickly resolves a wide range of Windows application issues to help minimize downtime.
2. Implements, upgrades, troubleshoots and resolves issues within supported End User Computing systems.
3. Configures, maintains and deploys desktop operating systems, ensuring data integrity and system security.
4. Creates and maintains service documentation to be used by IT personnel and customers within the organization.
5. Works cross-functionally with internal departments to improve the customer experience and identify and resolve root causes of PC hardware and software issues.
6. Works with Vendor partners to identify and resolve moderate to complex product issues and computer leases.
7. Provides patch management of information systems
8. Maintains and updates virus protection.
9. Participates in new project efforts and provides documentation and training of new systems and processes to support personnel.
10. Assists senior level staff members with advanced maintenance and troubleshooting of End User technology systems for software deployment, patching and systems management.
11. Limited travel to office locations.