Competencies:

• Decision Making – Makes decisions quickly and potentially with limited information; structures and coordinates personal and team priorities
• Communication – Communicates in a clear, concise and organized manner; prevents miscommunication by clarifying difficult concepts and ensures understanding by others; knows the appropriate amount of information to share with various parties; ensures regular and consistent information is shared; understands the appropriate level of confidentiality
• Leadership – Gives upward positive and constructive feedback and offers solutions; onboards leadership; identifies overarching areas for improvement and presents solutions; distributes work amongst team; has vision to plan and execute long-term strategic goals
• Continuous Learning – Identifies training needs and opportunities for self, team and firm; promotes changes and acts as a change agent
• Teamwork – Inspires the team to drive for results; fuels passion; encourages team feedback; fosters an open-door policy with team and works with others to identify solutions
• Alignment to Values - Consistently demonstrates the Firm's values and offers constructive feedback to team members regarding the values; strives to learn more and participate in diversity and inclusion efforts; demonstrates respect by understanding and providing support

Required Education:  High school diploma or equivalent

Preferred Education: Bachelor’s degree

Required Licenses and/or Certifications:  N/A

Required Experience: Experience working in a Help Desk Manager or related role; experience with help desk and remote control software; proficiency or certification in Microsoft Office suite; strong technical background with an ability to give instructions to a non-technical audience

Preferred Experience: ITIL v3 Certification; prior experience working in a law firm environment or working with legal specific applications

Supervisory Responsibilities:  Yes

Physical Activity:  The employee will be required to sit for prolonged periods and work on a computer.   

Travel Required:  N/A

Other Duties:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. 

EEO Statement:  Armstrong Teasdale is an equal opportunity employer and will make all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, pregnancy, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status or other protected status, in accordance with federal, state and local laws. At Armstrong Teasdale, we define diversity and inclusion broadly and focus on helping professionals of all races, religions, national origins, gender identities, ethnicities, sexual orientations and physical abilities feel a sense of belonging. Diversity and inclusion are core values of the firm, and we recognize the richness they bring to our workplace.