Knowledge Management, Operations, Records Management
4 Year Degree
The Information Governance (IG) Matter Mobility Analyst coordinates, executes and facilitates digital client data transfers in a key role within the Matter Mobility team. The IG Matter Mobility Analyst will work closely with the Information Governance Matter Mobility Supervisor and Information Governance Client Operations Senior Manager to support the Information Governance Department in data transfers associated with the onboarding and off-boarding of client matters and related matters.
Key Responsibilities Include:
Implement Firm’s policies and procedures regarding the transfer of digital client matter records into and out of the Firm.
Transfer digital records to and from the Firm’s document management system and other related repositories.
Ensure inbound digital records and metadata are correctly classified and assigned to the correct client matter workspaces.
Ensure outbound digital record transfers are accurately documented and classified into a repository for due diligence tracking.
Responsible for utilizing FTP server technology, security and encryption controls, metadata structure, database reporting and critical system dependencies.
Assist in the coordination of the Matter Mobility processes, including but not limited to, confirmation of all vital documentation and updating the Firm’s tracking system while ensuring data integrity is maintained.
Ensures that client requests for transfers or returns are properly and timely processed.
Export requested data from the Firm’s Document Management System.
Work with various data formats and conversions while also troubleshooting data transfer issues and problem resolution.
Serve as a resource to answer any questions regarding the transfer process.
Special projects and additional duties as assigned and directed by management.
Minimum 2+ years of related working experience. law firm familiarity preferred.
Strong knowledge of PC configuration and technical troubleshooting, including familiarity of file systems & formats.
Knowledge of legal software and other IT applications/software (e.g. iManage, Milan, ServiceNow, Windows Office Suite, Windows Server).
Knowledge of best practices for managing and transferring large datasets.
Knowledge of data privacy and methods to keep data secure, such as encryption, MFA, etc..
Knowledge and hands-on familiarity with Windows File Share Administration as well as Active Directory.
Experience with server and/or desktop virtualization technologies.
Functional understanding of network engineering and security principles (e.g., protocols, routing, switching, filtering, firewall rules, etc.).
Knowledge and proficiency in Microsoft Office Suite with the ability to learn and adapt to new technologies.
Experience in Client Technical Support.
Exceptional written and communication skills, including the ability to effectively communicate results of assigned workload.
Knowledge of Information Governance principles and practices preferred.
Strong critical thinking and problem solving skills.
Attention to detail and quality-focused work along with teamwork, patience, and a desire to help clients and staff.