Information Technology (IT), Litigation Support, Operations
4 Year Degree
Sherman & Howard is seeking a Litigation Technology Support Manager to join our team. The Litigation Technology Support Manger will have overall operational responsibility for the Litigation Technology Support organization. This person will report to the Director of Information Technology. Candidate may reside in Colorado, Arizona, New Mexico, Nevada and Missouri. Travel may be required.
Essential Functions - The job responsibilities include, but are not limited to the following:
Serve as the primary eDiscovery point-of-contact with internal/external technical teams, and Litigation Teams.
Consult on complex eDiscovery or data management issues with practice team and clients.
Participate in team meetings internally and with the Clients regarding the e-discovery lifecycle (identification, preservation, collection, processing, analysis, review, production, and presentation of ESI and paper documents)
Oversee technology specialists, case managers, and others including hiring, training, and management oversight.
Managing, sometimes, conflicting turnaround requirements from internal technical teams and Clients by creating effective work plans and coordinating underlying workstreams to ensure the Clients requirements are effectively met.
Create and maintain thorough project documentation, reporting, and metrics for all projects.
Anticipate and proactively problem-solve case team needs and effectively solve unexpected problems or issues encountered.
Maintain and track ESI that is received, loaded, and produced.
Communicate with case teams and providers on project status, including ESI management issues encountered and workaround solutions identified and implemented.
Be responsible for practice support process documentation and workflows (e.g., intake forms); implement best practices related to case management, litigation practice technology, document management, and matter workflow.
Provide training and coordinate with training specialists to assure new hires are fully competent on litigation practice technology and methodology.
Manage proper disposition of data upon conclusion of cases.
Manage vendors including bill back initiatives for vendor services and hosting; ensure provider invoicing is complete, accurate, and delivers the necessary level of detail to enable seamless processing by the Firm’s Accounts Payable team.
Manage Litigation practice support applications including, but not limited to, eDiscovery, trial presentation, and project management.
Prepare annual budget for expenses related to processing discovery projects, including software licensing, data hosting and third party costs. Forecast cost recovery.
Manage practice support financial performance, including billings, realization, and expenses.
Monitor Litigation practice support technology trends and make recommendations to improve the firm’s performance through practice technology
Attend, as a participant, local/regional Litigation Support and/or ESI seminars and specific industry trade shows, as approved by the Director of Information Technology.
Maintaining current knowledge regarding, software capabilities and overall continuous awareness of eDiscovery trends and emerging capabilities for eDiscovery software.
Requires 7 years of professional experience and at least 5 years of hands-on eDiscovery experience with an emphasis on eDiscovery management, project management, technical support, and document review.
Demonstrated desire for continuous learning and a passion for problem-solving and development of enduring solutions to solve complex eDiscovery challenges.
Knowledgeable about a broad array of practice support tools (e.g., document review tools, loading and processing, trail presentation, project management software)
Knowledgeable about the major practice support service providers including their capabilities, strengths, and weaknesses.
Demonstrated success in managing people.
Requires proficiency in the understanding of typical litigation support workflows and process requirements as well as all associated technologies.
Requires working knowledge of industry-recognized document management and support systems.
Strong project management and organizational skills with an ability to adjust to multiple demands and shifting priorities in a fast-paced work environment.
Ability to successfully work independently with minimal supervision and work well within a team-oriented environment and foster effective team relationships.
Professional demeanor, exacting attention to detail, high-quality work standards, and the ability to prioritize and perform effectively under pressure.
Strong communications skills coupled with a client service orientation.
The ability to read, speak, write, and comprehend the English language is required. Must be able to write reports, business correspondence, and technical procedure manuals intended for a non-technical audience.
Must be able to effectively present information and respond to questions from groups of non-technical customers, including external clients.
Relativity certification a plus, but not required. Either Relativity Certified Administrator, Relativity Project Management Specialist, Relativity Processing Specialist, and/or Relativity Certified User.
eDiscovery: 5 years (Required)
Professional: 7 years (Required)
College degree preferred but not required.
Law degree desirable but not required.
Familiarity with general processes, systems philosophies, structure, methods and approaches of mid-to-large sized firms.
Position may qualify for full or partial remote work.
This posting is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.
Sherman & Howard offers competitive compensation and a comprehensive benefit package, including medical, dental, vision, life, long term disability, flexible spending, 401K, Paid Time Off, paid holidays, bonus and more. The salary range for this position is $88,500 - $110,000. Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level.