HBR Consulting LLC Strategic Sourcing and Business Optimization (SSBO) provides strategic and operational services to clients in the legal industry; primarily Amlaw200 firms and legal department. SSBO services firms and companies in managing and/or reducing expenses, optimizing business processes and increasing operational efficiencies.
The SSBO team is a highly talented and cross functional group of professionals who provide unique and unparallel solutions to our clients through data analytics, leading industry knowledge and area expertise. To ensure exceptional service and successful client engagements, project and client teams comprise of various levels of expertise, knowledge and talent to ensure the exceptional service.
As a part of HBR Consulting’s SSBO team a Manager (RIS) provides specific area focus and experience in research and information services within legal law libraries. Overall, this role is responsible for applying research and information services knowledge and experience to our client engagements. The following are specific responsibilities of the Manager, RIS role:
Manage RIS project (s) and/or engagement(s) to achieve both internal and external goals including, but not limited to revenue, outcomes and contractual terms through effective project management and planning, annual or vendor renewal plans, resource utilization, financial and profitability reporting and tracking, and effective communication with direct manager(s), project team and client stakeholders
Lead the management of RIS project(s) and client team(s) in effectively executing on RIS services and deliverables; including but not limited to vendor renewals and management, managing part/whole of the client’s legal library, managing retrieval and/or research services and providing RIS strategic advisory services through assessments and strategic leadership support
Effective summary/delivery of client data and information, insights and recommendations
Ensure successful project and engagement management by client team collaboration, leverage internal intellectual property and knowledge, prepare and present meeting materials, identifying process improvements and efficiencies, vendor negotiations and implementation and communication with both internal team members as well as external area stakeholders
Strategic ownership and delivery of client deliverables including, but not limited to, current state assessment, annual planning/reporting, KPI measurements and tracking, client invoicing and fees, client engagement renewals
Partnership with Director+ levels on business development activities and execution; including sales materials and proposals, building strong stakeholder relationships, expanding and extending relationships and service offerings
Lead creation of internal processes, standards, workflows and resources to effectively deliver on RIS services/solutions
This role builds the foundational experience and training needed to pursue the path of a subject matter expert within the research and information solutions team.
Bachelor's degree required
MLS or MLIS from an ALA accredited institution and/or JD required
5-7+ years of relevant experience in research and information and/or consulting industry required
Advanced skills in Word, Excel, PowerPoint and database creation, required
Relevant experience in the legal law library, research and information services highly preferred
Experience in account management and/or account relations highly preferred
Vendor experience/familiarity with legal research products (e.g., Westlaw, LexisNexis, etc.)
Experience managing and leading teams/team members and various stakeholders
Exceptional project management, execution and implementation skills
Exceptional business acumen, presence, time management and interpersonal/communication (written & verbal) skills
Exceptional analytic skills and experience conducting quantitative and qualitative data analysis
Advanced proficiency in computer skills including Microsoft Excel and Microsoft PowerPoint
HBR Consulting LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.